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Pursue a meaningful career

At the California FAIR Plan, we believe that your career is in your control. We offer our employees the chance to pursue a meaningful career in the insurance industry and offer a comprehensive benefits package.

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Benefits

The California FAIR Plan promotes work-life balance through a competitive benefits package that includes:

  • 401K matching up to 6 percent
  • 11 paid holidays per year
  • Pension Plan
  • Competitive Salary
  • Sick Pay
  • Healthy work-life balance

Diversity and Inclusion

Diversity. Inclusion. They’re more than just words for us. Since 1968, the California FAIR Plan has been a guiding example of implementing diversity and inclusion in the workplace. These hard-and-fast principles guide how we build our teams, cultivate leaders, and create a company that’s the right fit for every individual we employ. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. Lastly, we believe fostering teamwork and empowering individuals to work in a welcoming environment, where everyone is set up for success, will fulfill our commitment to excellent service.

Job Openings

Take a look at positions posted below for availability and complete job descriptions.
Please review our California Consumer Privacy Rights Act Notice to Applicants and Employees prior to submitting your resume.
We wish you all the best in your career!

  • Accounting Supervisor (Remote)

    POSITION SUMMARY
    The Accounting Supervisor oversees calculating, posting, and verification of financial data for use in maintaining accounting and statistical records. Ensures all analysis and reporting are accurate and prepared in compliance with accounting policies and procedures. Supervises accounting staff in the day-to-day operations of one or more accounting functions, including accounts payable, accounts receivable, ledger maintenance, revenue and asset accounting as well as associated analysis and reporting. Establishes and implements productivity and quality standards and contributes to the development of processes and procedures.

    PRINCIPAL DUTIES & RESPONSIBILITIES
    • Review and approve journal entries ensuring timeliness and accuracy.
    • Review and approve reconciliation of financial accounts ensuring timeliness and accuracy.
    • Ensure timely and efficient month-end, quarter-end, and year-end close processes.
    • Review and approve account analysis to ensure variances are explained accurately.
    • Maintains the integrity of accounting records by ensuring that staff complies with organization accounting policies and procedures.
    • Ensure timely delivery of accurate documentation, reconciliations and reports to fulfill internal and external audit requests.
    • Liaise with the bank and other parties as required.
    • Assist in evaluation and implementation of improvements to streamline Accounting processes, including enhancements to general ledger software and billing system.
    • Supervise and develop Accounting staff. Provide direction and guidance as needed to accomplish team goals.
    • Responsible for annual review, counseling, and termination of Accounting Staff.
    • Perform backup duties within the department as required.

    SPECIFIC DUTIES & RESPONSIBILITIES (ACCOUNTING SUPERVISOR) – OPERATIONS
    • Supervise accounts receivable process (i.e. transmission and posting of cash receipts) and general ledger (i.e. approval of journal entries and general ledger maintenance), including maintaining accuracy of daily cash position.
    • Handle and resolve escalated billing and accounts receivable matters promptly.
    • Supervise Premium Collections and report to management on resolution of pending accounts and write-offs.
    • Assist management and Product team to recommend and implement new pay plans, including applicable fees, or changes to existing pay plans and/or fees as needed.

    EDUCATION & EXPERIENCE
    The individual in this position must meet the following general requirements:
    • Bachelor’s degree in Accounting, Business Administration, or equivalent.
    • 1 to 3 years of supervisory experience.
    • 3 to 5 years of relevant accounting experience.
    • Intermediate to advanced Microsoft Excel and Word skills.
    • Strong organizational skills, attention to detail, ability to prioritize and meet deadlines.
    • Excellent oral and written communication skills.
    • Strong knowledge of Microsoft Dynamics Great Plains desirable.
    • Exposure to insurance systems and knowledge of insurance desirable.

    Apply
  • Accounting Support Specialist I (Remote)

    POSITION SUMMARY

    The Accounting Support Specialist I investigates and provides answers on inquiries received related to billing, premium payments application or other related billing matters for internal and external customers. This person is responsible for timely and accurate premiums receipts processing.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Investigate, resolve, and respond to internal and external customers calls and emails regarding inquiries for policy status, payment remittances, return premiums, cancellations, reinstatements, etc.
    • Research, review and process unidentified/suspense/exception premium receipts.
    • Review, analyze and authorize premium disbursements timely.
    • Prepare daily bank deposit reconciliation to assure that all sources of premium postings to the billing system are accounted for and credited correctly to bank accounts.
    • Responsible for sorting, prioritizing processing and recording premiums receipts received in house timely and accurately in billing system.
    • Prepare correction entries for keying errors due to payment misapplication and bank errors.
    • Assists in completing moderately complex calculations and billing account analysis.
    • Create and track pending items (i.e. unidentified, suspense, exception items).
    • Maintaining proper documentation and filing of supporting documents.
    • Perform OFAC clearance and Premium Collections follow-up and resolution.
    • Perform back up duties as required.
    • Adhere to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    EDUCATION AND EXPERIENCE
    • High School Diploma required.
    • Accounting course preferred.
    • 0 to 1 year’s accounting work experience required (Accounting Support Specialist I).
    • Duck Creek experience preferred.
    • Exceptional typing and 10key by touch skills required.
    • Excellent oral and written communication.
    • Intermediate Excel and Word skills.

    Apply
  • Agency Contracting Specialist (Remote)

    POSITION SUMMARY
    The Agency Contracting Specialist will maintain the Agency Management System and provide excellent customer service to agents and brokerages for registration, mergers, acquisitions, and complaints. This position is the subject matter expert for agency management and is responsible for new agent contracts, maintaining related data and credentials, responding to agents’ complaints and insureds’ complaints related to agents.

    PRINCIPAL DUTIES & RESPONSIBILITIES
    • Act as a subject matter expert for Agency Management, develop and maintain strong working knowledge of the Agency Management system and processes.
    • Review, input and maintain agency applications/contracts in Agency Management systems.
    • Set up agencies to ensure proper hierarchical structure for commission payments and tax reporting.
    • Correspond with agent/agency for missing documents or to correct erroneous information provided.
    • Perform Real Time OFAC check and Real Time TIN check on potential and existing agent/agency.
    • Review and process agent/agency book of record changes, mergers, and acquisitions.
    • Establishes and maintains high quality relationships with internal and external customers.
    • Perform backup duties within the department as required.
    • Adhere to Federal and State laws and regulations.
    • Any other duties needed to help fulfill the Association’s Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    SPECIFIC DUTIES & RESPONSIBILITIES (AGENCY CONTRACTING SPECIALIST I)
    • Assist with researching insured complaints for potential fraud and inform management of findings for possible termination of agent/agency.
    • Research and respond to broker licensing, tax questions or problems as well as those questions or problems that are escalated from the CSRs and commission inquiry emails.

    EDUCATION AND EXPERIENCE
    The individual in this position must meet the following general requirements:
    • College degree in business or related field preferred.
    • 2 to 4 years of relevant work experience.
    • Excellent oral and written communication skills.
    • Demonstrates strong interpersonal skills, (both internal and external) and work well in a team environment.
    • Demonstrate an ability to quickly and accurately assimilate new information and procedures.
    • Ability to efficiently manage time, organize work with minimal supervision, and meet deadlines.
    • Intermediate Microsoft Excel and Word skills.
    • Strong attention to detail and accuracy when completing data entry.

    Apply
  • Billing Technical Analyst I (Remote)

    POSITION SUMMARY
    This Billing Technical Analyst will assist with design, testing, and implementation of billing processes that ensure timely and accurate customer billing. This position combines technical proficiency with financial insight to ensure accurate billing processes as well as to recommend improvements and enhancements. The Billing Technical Analyst analyzes billing transactions and forms to ensure compliance with policies and procedures and performs user acceptance testing of billing functionality for system releases.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Assist with the design, testing and implementation of billing processes ensuring timely and accurate customer billing.
    • Perform user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects.
    • Document results to track and communicate outcomes. Perform follow-up rounds of testing as needed.
    • Investigate and resolve billing system discrepancies and errors.
    • Collaborate and communicate with other departments to ensure billing accuracy.
    • Ensure invoices accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations.
    • Identify and recommend opportunities for improvements to billing policies and procedures.
    • Prepare and present analytical reports to identify trends, inefficiencies, delinquent accounts, and other relevant metrics.
    • Monitor billing invoices and forms generation cycles and alert management of failures.
    • Manage ad hoc customer billing and respond to customer inquiries regarding bills.
    • Provide coverage for team members as needed.
    • Participate in cross-training initiatives to ensure continuity of operations and minimize disruption to essential processes.

    SPECIFIC DUTIES & RESPONSIBILITIES (BILLING ANALYST I) 

    • Assist with user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects.
    • Assist with preparation of analytical reports.
    • Run Billing SQL queries.

    EDUCATION AND EXPERIENCE

    • Bachelor’s degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent required.
    • 1 to 3 years accounting or business analytics work experience required (Billing Technical Analyst I).
    •  Strong analytical and problem-solving skills.
    • Excellent oral and written communication skills.
    • Excellent technical skills, including Understanding of Billing workflows of Duck Creek or other Proprietary billing systems., Ability to write clear documentation for billing processes, system configurations, and audit trails
    • Proficient with SQL preferred.
    • Detail oriented and comprehensive documentation skills.
    • Excellent time management skills.
    • Advanced Excel and Word skills. Power Query, Index Match, nested If functions preferred.
    Apply
  • Billing Technical Supervisor (Remote)

    POSITION SUMMARY
    The Billing Technical Supervisor oversees billing systems data, data fixes, and business intelligence to ensure financial data is accurate, accessible, and supports strategic decisions. This role is directly involved in identifying Billing User Interface issues, reporting, troubleshooting, UAT testing, and process improvements to comply with accounting policies and procedures. Additionally, this position supervises accounting staff in the daily monitoring of billing system performance and scheduled billing activities. The Billing Technical Supervisor establishes and implements productivity and quality standards and contributes to the development of processes and procedures.

    PRINCIPAL DUTIES & RESPONSIBILITIES
    • Supervise Billing department’s technical operations to ensure that billing activities are processed accurately and efficiently.
    • Evaluate, implement and prepare business requirements to streamline accounting processes, including enhancements to software and billing system.
    • Supervise identification of system issues, resolutions and User Acceptance Testing (UAT).
    • Supervise Billing system UAT testing for releases and system upgrades to meet release timelines.
    • Facilitate communication between stakeholders to identify/fix and validate Billing systems performance.
    • Ensure timely and efficient month-end, quarter-end, and year-end close processes.
    • Ensure that staff complies with organizational accounting policies and procedures.
    • Ensure timely delivery of accurate documentation, reconciliations and reports to fulfill internal and external audit requests.
    • Liaise with Information Technology, Product Development and other departments as required.
    • Supervise and develop Accounting staff. Provide direction and guidance as needed to accomplish team goals.
    • Conduct annual review and counseling of Accounting Staff.
    • Perform backup duties within the department as required.

    EDUCATION & EXPERIENCE
    • Bachelor’s degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent.
    • 3 to 5 years of relevant Billing system or accounting technical experience.
    • 1 to 3 years of supervisory experience
    • Intermediate to advanced Microsoft Excel and Word skills.
    • Strong organizational skills, attention to detail, ability to prioritize and meet deadlines.
    • Excellent oral and written communication skills. Excellent technical skills
    • Duck Creek Technologies insurance system experience with an emphasis in Billing module preferred.

    Apply
  • Catastrophe Claims Manager (Remote)

    POSITION SUMMARY
    The Catastrophe Claims Manager develops and implements the department’s Catastrophe claims handling programs as they relate to statutory compliance and adherence to the Department of Insurance regulations. The Catastrophe Claims Manager is responsible for the Association’s CAT readiness and response. Responsible for the management of and oversight of the Catastrophe claims team. Lastly, this role will manage the Vendor Services team and is responsible for developing and implementing vendor service level agreements, billing guidelines and onboarding of new independent adjusting firms and other pertinent claims vendors

    PRINCIPAL DUTIES AND RESPONSIBILITIES
    • Draft, maintain, and own the Catastrophe (CAT) Response Plan, including ongoing updates and execution oversight.
    • Lead and supervise the CAT Claims and Vendor Services team, providing support and overseeing daily operations.
    • Assist with departmental budget and staffing analysis.
    • Collaborate with the Head of Claims Quality to identify areas of training/QA needs for temporary claims examiners and vendors.
    • Identify training needs and provide instruction to IA’s in accordance with California FAIR Plan policies.
    • Monitor and update the IA billing guidelines.
    • Implement policies to manage compliance with claim handling guidelines and ensure good faith claim handling.
    • Collaborate with QA to measure vendor performance.
    • Create and implement metrics to set standards, monitor, evaluate, and report on vendor performance.
    • Secure CAT adjusting firm capacity and pre-negotiate terms with IA’s.
    • Collaborate with QA and Training to review, evaluate, and modify existing and proposed training programs.
    • Recommend changes to existing training programs based on research and trends.
    • Closely monitor new department of insurance compliance developments that may affect operations.
    • Recommend improvement strategies utilizing internal audits of vendors.
    • Create and maintain reports and dashboards that reflect departmental performance, trends, and operational status.
    • Conduct audits of service level agreements.
    • Willing to travel up to 30%, if needed.
    • Adhere to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    EDUCATION AND EXPERIENCE
    • Bachelor’s degree or equivalent
    • Insurance industry certifications are preferred.
    • 8 – 10 + years of property claims adjusting experience, including CAT claims
    • 5+ years of claims management, including 2+ years vendor management
    • Excellent oral and written communication skills
    • Working experience with MS-Office (especially Word and Excel)
    • Comprehensive understanding of policy contract/statutes and claims processes
    • Certified in CEA and Fair Claims Settlement Practice

    Apply
  • Communications Manager (Remote)

    POSITION SUMMARY
    The Communications Manager is responsible for the Association’s communications strategy, roadmap and execution and leads a team of communications resources charged with the production of supporting deliverables. This role serves as the liaison between internal and external communications partnerships and the Chief of Staff to President.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Create, lead and execute communication strategies for the Association, including a focus on internal and external audiences.
    • Lead large strategic initiatives to support the Association’s strategy and goals, collaborating with the Sr. Staff as both a strategic leader and subject matter expert.
    • Lead the Association’s voice, strategy and relationship management with internal and external audiences including employees, trade organizations, the insurance industry, insurance brokers, governmental entities, policyholders and the public at large.
    • Represent the Association as the principal communications liaison to external public affairs and media relations partners.
    • Manage a team of communication professionals/direct reports.
    • Coordinate and lead assigned staff and organizational resources to complete deliverables on time and within budget.
    • Serve as initial contact for strategic external initiatives and recommend program enhancements or redirection to meet project goals.
    • Identify and promote best practices to streamline current and proposed processes.
    • Lead project teams as needed to achieve business goals.
    • Set goals, measure the performance of strategies, tactics and improve performance.
    • Organize and prioritize critical issues and required information for the Chief of Staff to President. Adheres to Federal and State laws and regulation. Any other duties needed to help fulfill the Associations Mission, abides by the Association’s Values, and fulfills the Association’s Strategic Objectives.

    EDUCATION AND EXPERIENCE

    • Bachelor’s degree in communications or similar field required.
    • 5+ years of experience in Communications strategic development and leadership preferred.
    • 3+ years of experience in people leadership with direct reports required.
    • Experience leading complex, cross functional strategic projects required, preferably in an insurance setting.
    • Knowledge of Microsoft Office Suite products required.
    • Proven communication skills, verbal and written with experience creating executive level presentations and presenting to large audiences; virtually and in person.
    • Demonstrated planning and organizational skills and experience managing multiple tasks and priorities in a fast paced and demanding work environment.
    • Knowledge of, or experience in property insurance preferred.
    • Experience with Publicate and Canva or other equivalent tools preferred.
    • Knowledge of the Agile process preferred.
    • 3+ years of experience in public affairs or media relations preferred.
    • Public speaking experience is a plus.

    Apply
  • Customer Service Representative (Remote)

    POSITION SUMMARY

    This is an entry-level position designed for individuals new to the role or those who prefer to remain in a support-focused capacity. This position is responsible for delivering a positive customer experience, responding to a wide range of inquiries, and ensuring that policyholders, brokers, and other stakeholders receive accurate and timely assistance. CSR I serves as the front line of communication and plays a key role in upholding our service standards.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Handle customer interactions related to insurance policies, billing, endorsements, licensing and general questions with accuracy, professionalism and efficiency.
    • Provide clear, accurate, and courteous assistance to insureds, brokers, and other stakeholders.
    • Process policy changes, endorsements, and updates according to company guidelines and within established timelines.
    • Collaborate with internal business partners (e.g., underwriting, claims, billing) to meet customer needs and support streamlined workflows.
    • Ensure compliance with company procedures, service standards, and applicable regulatory requirements.
    • Demonstrate reliability, professionalism, and a strong customer-first mindset in every interaction.
    • Accurately document all customer interactions in the system, maintaining clear and complete records.
    • Participate in ongoing training and team meetings to stay current on product knowledge, systems, and procedural updates.
    • Contribute to team goals by sharing feedback, offering suggestions for improvement, and fostering a positive workplace culture

    EDUCATION AND EXPERIENCE

    • High school diploma and basic computer skills required.
    • Exhibit good communication skills with emphasis on phone skills.
    • Demonstrate good interpersonal skills (both internal and external) and work well in a team environment.
    • Perform moderately complex tasks.
    • Exercise occasional decision making and judgment.
    • Perform tasks with minimal supervision.
    • Have a solid understanding of rules and procedures in order to provide accurate information to callers.
    • Prior insurance experience, call center experience, and coverage knowledge preferred.
    • Bilingual (English/Spanish) preferred.

    Apply
  • IT Applications Test Engineer (Remote)

    POSITION SUMMARY
    The IT Applications Test Engineer will independently design, execute, and maintain manual and automated tests to ensure high-quality software delivery.  They will support test planning efforts, leveraging their understanding of testing processes; collaborating closely with developers and product teams to troubleshoot issues, refining testing practices, and improving test coverage across applications. This role will also drive efficiency by increasing automation within the testing lifecycle. Additionally, this role will contribute to more complex testing initiatives.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Develop comprehensive and reproducible test cases and execute them independently. Perform a variety of testing types, including functional, integration, and regression tests to reduce production defects.
    • Minimize production defects, conduct manual and automated testing. Automate key functionality, regression tests and ensure test scripts are efficient and reusable.
    • Contribute to implementing and improving the automation test suite.
    • Create test cases, test results, and bug reports. Provide concise test cases, reproducible steps in bug report and keep documentation up to date for medium sized features.
    • Collaborate with Product Manager/Developers/BA’s to clarify product requirements and provide feedback from early version of requirements to release ensuring the software meets business and user expectations for medium complex features in their teams. Participate in UAT activities.
    • Identify testing progress obstacles and collaborate with other teams to resolve them timely.
    • Conduct thorough reviews of test cases to ensuring they are comprehensive, clear, and aligned with requirements. Provide feedback to peers on test cases and collaborate to refine them.
    • Analyze results to assess testing effectiveness and proactively identify areas for improvement. Suggest improvements to testing processes.
    • Expand test automation expertise and assume ownership of executing and maintaining automated tests.
    • Comfortable adapting to changing requirements, system designs, new technologies, and shifting priorities or responsibilities.

    EDUCATION AND EXPERIENCE

    • Minimum 5 years of manual and automation testing experience.
    • Bachelor’s degree in Engineering Computer Science, or related field.
    • Experience in test automation tools (e.g., Selenium, Katalon).
    • Strong knowledge of SDLC and Agile Framework best practices.
    • Proficient in managing defects and test documentation using ADO.
    • Experience in Property & Causality Insurance or related domains.
    • Excellent analytical and problem-solving skills.
    • Ability to work independently and as part of a team.
    • Strong communication and documentation skills are important.
    Apply
  • IT Help Desk Support I (Hybrid-Remote)

    POSITION SUMMARY
    The Help Desk Support I role is to provide technical support to users on our LAN/WAN and Cloud environments. This person will also assist the IT Infrastructure Team with server and network support. Responsibilities include gathering and analyzing relevant issue data, resolving the issue reported and documenting the resolution in our incident reporting ticketing system. This person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate manner. Other duties will also include end user training and IT related (daily/monthly) operational tasks as assigned.

    PRINCIPAL DUTIES & RESPONSIBILITIES
    •    Receive and respond to all help desk tickets. Log the ticket into the management system and respond within SLA threshold, ensure every incident is entered and managed into ticketing system
    •    Maintain an inventory of IT equipment and software licenses
    •    Collaborate with other IT team members to resolve complex issues and escalate when needed
    •    Respond to user inquiries and provide technical support via phone, email, or in-person
    •    Diagnose and resolve hardware, software, and network issues remotely and on-site
    •    Install, configure, and maintain computer systems and applications
    •    Update and maintain issues knowledge base (Self Help) as appropriate
    •    General knowledge of service offerings, customer service principles and various computer software applications
    •    Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations
    •    Identifies opportunities for use of solutions to improve efficiency and reduce waste
    •    Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas
    •    Works within guidelines of established procedures; obtains, clarifies and provides information within established procedures
    •    Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate
    •    Regularly provided specific instructions to complete tasks; participates in regular reviews of assigned and completed tasks

    KNOWLEDGE & SKILLS REQUIREMENTS
    •    Associate’s degree in IT/ Computer Science and/or 2 years of experience
    •    2 years hands-on hardware troubleshooting experience
    •    Working technical knowledge of Windows Server and Windows operating systems
    •    Microsoft Windows Active Directory and Office 365 apps
    •    Knowledge of configuring and managing Microsoft Intune and Autopilot – preferred
    •    Minimum 1 year application support experience with Microsoft 365 and CRM solutions
    •    MSP (Managed Service Provider) experience preferred
    •    Working technical knowledge of industry standards regarding network hardware and protocols
    •    CompTIA’s A+ certification (required)

    Apply
  • Property Claims Examiner I (Remote)

    POSITION SUMMARY
    The Claims Examiner I will process insurance claims for property losses based on coverage, appraisal, and verifiable damage. Interact with independent adjusters and policy holders, review claim forms and other records to determine insurance coverage. Make payment recommendations and settlements in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

    PRINCIPAL DUTIES & RESPONSIBILITIES
    •    Investigate, evaluate, and resolve claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
    •    Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies.
    •    Enter claim transactions, in a clear and concise manner.
    •    Examine claims inspected by independent adjusters, including further investigation of questionable claims, verification of coverage, and timely issuance of payments to policyholders.
    •    Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders in accordance with Department of Insurance regulations.
    •    Pay and process claims within designated authority level.
    •    Supervise independent adjusters to ensure adherence to CFP IA Guidelines.
    •    Maintain compliance with the Department of Insurance and Company policy and procedures.
    •    Create correspondence to policyholders that is accurate and complete. Communicate with insureds and/or others involved to secure missing information.
    •    Promptly negotiate settlements, making sure that the settlement reflects the actual insured losses while ensuring that the insurer is protected from invalid claims.
    •    Confer with Claims Management and legal counsel on claims involving litigation.

    ADDITIONAL DUTIES & RESPONSIBILITIES
    Claims Examiner I:  This role may include handling the entire claim (except inspection), or may be responsible for a specific coverage, such as Personal Property or Fair Rental Value. This role will focus on claims up to $100,000 in damages, but the Claims Examiner I may receive larger claims when necessary.

    EDUCATION & EXPERIENCE
    •    Minimum bachelor’s degree or equivalent preferred.
    •    Excellent oral and written communication skills.
    •    Working experience with MS-Office (especially Word and Excel) is required.
    •    2 + years property claims experience and excellent customer service.
    •    Certified in CEA and Fair Claims Settlement Practices.

    ADDITIONAL REQUIREMENTS (PRIOR EXPERIENCE)
    Claims Examiner I: 2 years handling Homeowners claims. Carrier experience preferred.

    Apply
  • Property Claims Examiner II (Remote)

    POSITION SUMMARY
    The Claims Examiner II will process insurance claims for property losses based on coverage, appraisal, and verifiable damage.  Interact with independent adjusters and policy holders, review claim forms and other records to determine insurance coverage.  Make payment recommendations and settlements in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

    PRINCIPAL DUTIES & RESPONSIBILITIES
    • Investigate, evaluate, and resolve claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
    • Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies.
    • Enter claim transactions, in a clear and concise manner.
    • Examine claims inspected by independent adjusters, including further investigation of questionable claims, verification of coverage, and timely issuance of payments to policyholders.
    • Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders in accordance with Department of Insurance regulations.
    • Pay and process claims within designated authority level.
    • Supervise independent adjusters to ensure adherence to CFP IA Guidelines.
    • Maintain compliance with the Department of Insurance and Company policy and procedures.
    • Create correspondence to policyholders that is accurate and complete. Communicate with insureds and/or others involved to secure missing information.
    • Promptly negotiate settlements, making sure that the settlement reflects the actual insured losses while ensuring that the insurer is protected from invalid claims.
    • Confer with Claims Management and legal counsel on claims involving litigation.

    ADDITIONAL DUTIES & RESPONSIBILITIES
    Claims Examiner II:  This role may include handling the entire claim (except inspection), or may be responsible for a specific coverage, such as Personal Property or Fair Rental Value.  This role will focus on claims ranging from $100,000 to $300,000 in damages, but the Claims Examiner II may receive larger or smaller claims when necessary.

    EDUCATION & EXPERIENCE
    • Minimum bachelor’s degree or equivalent preferred.
    • Excellent oral and written communication skills.
    • Working experience with MS-Office (especially Word and Excel) is required.
    • 2 + years property claims experience and excellent customer service.
    • Certified in CEA and Fair Claims Settlement Practices.

    ADDITIONAL REQUIREMENTS (PRIOR EXPERIENCE)
    Claims Examiner II:  3 years total claims experience, 2 years handling HO claims up to $300,000
    1 year Carrier Experience Required

    Apply
  • Property Claims Examiner III (Remote)

    POSITION SUMMARY

    Process insurance claims for property losses based on coverage, appraisal, and verifiable damage. Interact with independent adjusters and policy holders, review claim forms and other records to determine insurance coverage. Make payment recommendations and settlements in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

    PRINCIPAL DUTIES AND RESPONSIBILITIES

    • Investigate, evaluate, and resolve claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
    • Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies.
    • Enter claim transactions, in a clear and concise manner.
    • Examine claims inspected by independent adjusters, including further investigation of questionable claims, verification of coverage, and timely issuance of payments to policyholders.
    • Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders in accordance with Department of Insurance regulations.
    • Pay and process claims within designated authority level.
    • Supervise independent adjusters to ensure adherence to CFP IA Guidelines.
    • Maintain compliance with the Department of Insurance and Company policy and procedures.
    • Create correspondence to policyholders that is accurate and complete. Communicate with insureds and/or others involved to secure missing information.
    • Promptly negotiate settlements, making sure that the settlement reflects the actual insured losses while ensuring that the insurer is protected from invalid claims.
    • Confer with Claims Management and legal counsel on claims involving litigation.
    • Adhere to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

     

    ADDITIONAL DUTIES AND RESPONSIBILITIES

    Claims Examiner III: This role may include handling the entire claim (except inspection), or may be responsible for a specific coverage, such as Personal Property or Fair Rental Value. This role will focus on claims over $300,000 in damages, but the Claims Examiner III may receive smaller claims when necessary.

    EDUCATION AND EXPERIENCE

    • Minimum bachelor’s degree or equivalent preferred.
    • Excellent oral and written communication skills.
    • Working experience with MS-Office (especially Word and Excel) is required.
    • 2 + years property claims experience and excellent customer service.
    • Certified in CEA and Fair Claims Settlement Practices.

     

    ADDITIONAL REQUIREMENTS (PRIOR EXPERIENCE)
    Claims Examiner III: 5 years total claims experience, 2 years handling HO claims over $300,000.
    2 Years Carrier experience required

    Apply
  • Property Claims Vendor Coordinator (Remote)

    POSITION SUMMARY
    The Claims Vendor Coordinator manages vendor service-level agreements, billing guidelines, and vendor onboarding/offboarding, while developing a long-term vendor strategy aligned with the claims department’s needs (e.g., IAs, GCs, consultants, roofers). This role oversees daily vendor operations, identifies training needs, collaborates with the Claims Admin Supervisor team, ensures adequate Field IA coverage for CAT and daily claims, and conducts Quarterly Business Reviews with strategic vendors and bi-weekly check-ins with Field IA vendors.

    PRINCIPAL DUTIES & RESPONSIBILITIES
    •    Develop and maintain standard metrics for vendor performance, invoices, and fee schedule contracts.
    •    Oversee the day-to-day operations of all vendors supporting the claims department, identifying training needs.
    •    Identify deficiencies and work with internal/external stakeholders to mitigate and resolve issues.
    •    Implement and maintain policies to manage compliance requirements.
    •    Identify staffing needs and maintain appropriate staffing levels.
    •    Track CAT activity and report on it, e.g., Wildfire reporting, claim group coding in Duck Creek CMS, etc.
    •    Proactively obtain vendors (field IAs and desk examiners) capacity and share with Management.
    •    Maintains strategic relationships with vendors to service immediate and emerging needs.
    •    Partner with Claims Quality Assurance to review regular audits of vendors – identify trends and areas for improvement.
    •    Must be available and willing to work outside regular business hours and oversee various projects during times of catastrophic events where higher-than-average claim volume is exhibited.
    •    Willing to travel up to 50% within California, if needed.
    •    Conduct Quarterly Business Review meetings with vendors and bi-weekly checkpoint meetings with Field IA vendors.
    •    Collaborate with Training to implement a training curriculum for IAs.
    •    Enforce regulatory/compliance rules that all IAs and other vendors adhere to.

    KNOWLEDGE & SKILLS REQUIREMENTS 
    •    Bachelor’s degree or equivalent
    •    5+ years’ experience in property claims, including experience in large loss property claims
    •    3+ years’ experience working with vendors and reviewing performance/quality of vendor work product.
    •    Fair Claims Settlement Practices Regulations & SIU Certification
    •    Demonstrated communication skills, both verbal and writing skills
    •    Proficient with Microsoft Office Suite of Products.

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  • Recruiter (Remote)

    POSITION SUMMARY
    The Recruiter manages the full recruitment cycle for a diverse range of positions. This role involves sourcing, attracting, interviewing, and onboarding top talent across various departments, including Operations, IT, Claims, Underwriting, Human Resources and Finance. The Recruiter will partner with hiring managers, use effective interviewing techniques, and build a network with top talent to meet the organization’s business needs.

    PRINCIPAL DUTIES & RESPONSIBILITIES
    • Establish and maintain relationships with hiring managers across diverse departments to understand their hiring needs, develop recruitment strategies and provide regular updates on recruitment progress.
    • Manage the full-cycle recruitment process, including job postings, candidate engagement, offer negotiation, and onboarding.
    • Source, screen, and interview candidates using a variety of channels, including online job boards, social media, and employee referrals.
    • Maintain and update applicant tracking systems (ATS) to ensure accurate and timely tracking of candidate pipelines.
    • Track recruitment metrics, including time-to-fill, and stay up-to-date with industry trends and best practices in recruitment and talent acquisition.
    • Develop and maintain relationships with universities, professional organizations, and recruitment agencies to build a strong talent pipeline.
    • Provide guidance and support to hiring managers throughout the recruitment process.

    EDUCATION & EXPERIENCE
    • Bachelor’s Degree in Human Resources, Business Administration, or a related field.
    • Minimum of 2-4 years of experience in recruiting or talent acquisition, preferably in a corporate or agency setting.
    • Proficiency in applicant tracking systems (ATS) and HRIS platforms like BambooHR and ADP preferred.
    • Excellent interpersonal and communication skills, with the ability to build strong relationships with candidates and internal stakeholders.
    • Proficiency in sourcing through LinkedIn Recruiter, online job boards, and other digital platforms.
    • Understanding of human resources principles, recruitment best practices, and employment laws.
    • Strong organizational and time management skills.
    • Attention to detail and ability to maintain confidentiality.

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  • Staff Accountant I (Remote)

    POSITION SUMMARY
    The Staff Accountant will maintain financial procedures and record financial transactions for assets, liabilities, income and expenses. The Staff Accountant also ensures financial compliance through preparation of reports and financial statements.

    PRINCIPAL DUTIES & RESPONSIBILITIES
    • Prepare, process and post journal entries timely and accurately.
    • Assure that financial accounts are reconciled timely and accurately.
    • Support timely and efficient month-end, quarter-end, and year-end close processes.
    • Perform account analysis to identify and explain variances.
    • Maintaining proper documentation and filing of supporting documents, including approvals.
    • Assist with internal and external audit requests.
    • Liaise with the bank and other parties as required.
    • Perform backup duties within the department as required.

    SPECIFIC DUTIES & RESPONSIBILITIES (STAFF ACCOUNTANT I) – PREMIUM ACCOUNTING
    • Prepare, process, and reconcile daily and monthly accounts receivable journal entries.
    • Process daily accounts receivable pending (suspense and unidentified payment) items ensuring appropriate application to policies and unapplied funds are returned to customers timely.
    • Review, recommend and process accounts receivable items for collections per FAIR Plan policies.
    • Assists with the design, testing and implementation of billing processes that ensure timely and accurate billing of customers.
    • Perform user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects. Follows uniform testing procedures. Documents results and uses designated systems and tools to track and communicate outcomes. Performs follow-up rounds of testing as needed.
    • Investigates and resolves billing system discrepancies and errors.
    • Collaborate and communicate with other departments to ensure billing accuracy.
    • Ensures that invoices accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations.
    • Identify and recommend opportunities for improvements to billing policies and procedures.
    • Prepare and present analytical reports to identify trends, inefficiencies, delinquent accounts, and other relevant metrics.
    • Monitor billing invoices and forms generation cycles and alert management of failures.
    • Responsible for ad hoc customer billing and responding to customer inquiries regarding bills.

    EDUCATION & EXPERIENCE
    • Bachelor’s degree or equivalent in Accounting or related field.
    • 0 to 3 years of relevant work experience. (Staff Accountant I).
    • Knowledge of systems and processes related to treasury and financial management.
    • Strong analytical and problem-solving skills.
    • Strong attention to detail and ability to operate with a high degree of accuracy.
    • Strong initiative, organizational skills and ability to self-manage while remaining flexible to changing tasks and priorities.
    • Excellent Typing skills and 10 Key by touch.
    • Microsoft Office suite experience required; strong Excel skills preferred.
    • Microsoft Dynamics GP experience preferred.
    • Insurance background a plus.

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  • Train-the-Trainer Manager (Remote)

    POSITION SUMMARY
    The Training Manager will develop core competency training programs and curriculum for leaders across the organization. They will be responsible for training the functional business trainers on training techniques and best practices and collaborate with the company’s management to identify training needs and schedule appropriate training sessions virtually and in-person.

    PRINCIPAL DUTIES & RESPONSIBILITIES
    • Develop and implement Train-the-Trainer programs for management to deliver to their staff.
    • Collaborate with internal business partners to create and deliver industry-specific course content.
    • Conduct needs assessment and identify performance gaps and implement training best practices to ensure alignment with company goals.
    • Identify and recommend company-wide training best practices for training programs and ongoing training needs.
    • Implement training effectiveness measures to develop a system of continued process improvement to meet ongoing training needs.
    • Administer training for designated business groups with the ability to deliver and motivate trainees through effective training methodologies both in group and individual meetings.
    • Develop presentations, training materials for virtual and in-person sessions.
    • Utilize a variety of techniques, concepts and delivery of training programs and strategies.
    • Evaluate success of training implementation by assessing achievement of learning objectives and transfer of knowledge to continuously improve training solutions and identify future learning needs.
    • Manage the learning experience consistent with company philosophy and company-wide strategies.
    • Perform other related duties as assigned or requested.

    EDUCATION & EXPERIENCE
    • Bachelor’s degree in Education, Business, Finance, Human Resources (HR) and/or other related courses preferred.
    • 5 or more years of experience as a training supervisor, corporate training specialist, or related position.
    • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
    • Proficient in Articulate and other e-learning software.
    • Strong organization and time-management skills to prioritize, delegate tasks and set goals for productivity.
    • Creative problem-solving skills to invent new ways to accommodate the learning needs of learners.
    • Effective communication (verbal and written) and interpersonal skills to inspire and engage learners.
    • Good research skills to perform advanced and analytical research to find reliable and relevant content for the learners.
    • Emotional intelligence, understanding of effective teaching methodologies and the willingness to keep abreast of new techniques in teaching.
    • Certification from talent and training associations a plus.

    Apply