The California FAIR Plan

Job Openings

Take a look at positions posted below for availability and complete job descriptions.
Please review our California Consumer Privacy Rights Act Notice to Applicants and Employees prior to submitting your resume.
We wish you all the best in your career!

• Billing Representative (Hybrid)

  POSITION SUMMARY

  The Billing Representative provides customer service support for Billing. They provide answers on inquires received related to billing, premium payments application or other related billing matters for internal and external customers. This role investigates and resolves inquires received.

  PRINCIPAL DUTIES & RESPONSIBILITIES

  • Answer incoming billing calls related to New Business and Policy for all company’s lines of business.
  • Provide verified information on inquiries related to payments, invoices, or any other billing related matter.
  • Investigate and resolve inquiries received related to billing for insurance policy payments received, premium refunds disbursed and payment plan changes.
  • Perform OFAC clearance duties and communicate with corresponding departments on the results.
  • Perform Premium Collections follow-up and resolution.
  • Respond to internal and external customers related to billing inquiries timely and professionally.
  • Review lockbox payments and apply to customer and broker accounts during low call volume.
  • Perform back up duties for the accounting department.
  • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

  EDUCATION & EXPERIENCE

  • Minimum one year customer service experience in Billing or Accounts Receivable.
  • Exhibit excellent oral and written communication skills.
  • Exceptional typing and 10key by touch skills preferred.
  • Basic computer skills and knowledge of Excel and Word.
  • High School Diploma required.
  • Insurance billing experience preferred.

  Apply

• Claims Examiner (Remote)

  POSITION SUMMARY

  The Claims Examiner processes insurance claims for property or commercial losses based on coverage, appraisal, and verifiable damage.  They interact with independent adjusters and policy holders, review claim forms and other records to determine insurance coverage, payment recommendations and settlements have been made in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

  PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Investigate, evaluate, and adjust claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
  • Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies.
  • Enter claim transactions, such as payments, reserves, notes, and other documentation in a clear and concise manner.
  • Examine claims investigated by independent adjusters, including further investigation of questionable claims to determine payment authorization.
  • Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders timely and in accordance with Department of Insurance regulations.
  • Pay and process claims within designated authority level.
  • Supervise independent adjusters to ensure they have followed CFP IA Guidelines.
  • Comprehensive understanding of policy contract/statutes and claims processes of the CFP.
  • Understanding of fraudulent and illegal practices.
  • Maintains compliance with the Department of Insurance and Company policy & procedures.
  • Reviews reports submitted by independent adjusters, verifies coverage, and authorizes timely payments to policyholders.
  • Reviews independent adjuster’s correspondences to policyholders for accuracy and completeness. Communicates to adjusters and/or others involved to secure missing information.
  • Promptly negotiates settlements, making sure that the settlement reflects the actual insured losses while ascertaining that the insurer is protected from invalid claims.
  • Confer with Vice President of Claims and legal counsel on claims involving litigation.

  EDUCATION AND EXPERIENCE

  • Minimum Bachelor’s degree or equivalent preferred.
  • Excellent oral and written communication skills.
  • Working experience with MS-Office (especially Word and Excel) is required.
  • 3 to 5 years property claims experience and excellent customer service.
  • Comprehensive understanding of policy contract/statutes and claims processes.
  • Certified in CEA and Fair Claims Settlement Practices preferred.

  Apply

• Customer Service Representative (Remote)

  POSITION SUMMARY

  The Customer Service Representative (CSR) is an individual who provides information to callers regarding payment or policy
  status as well as correspondence received from the FAIR Plan. In addition, the CSR provides assistance to those who come to
  the front desk and handles agency licensing transactions, as applicable. This person displays a high level of courtesy in
  providing a satisfactory response to customers or brokers.

  PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Answers incoming calls and assists callers with inquiries. Examples include but are not limited to: new business
    (quotation/payment status); renewals (payment/issuance status); endorsements (processing status/evidence of
    insurance requests); inspections; deficiency letters; cancellations/non renewals; and CEA (payment/policy/quotation
    status).
  • Performs daily assigned work with primary emphasis on call center activities.
  • Researches and resolves customer or broker questions/problems.
  • Handles agency licensing tasks (registering new brokers, address changes, agency mergers, etc.).
  • Follows up with other departments to resolve problem files.
  • Inputs data in a desktop database for all incoming calls.
  • Assists customers at the front desk when necessary.
  • Handles agency licensing tasks (registering new brokers, address changes, agency mergers, etc.).
  • Distributes faxes and other correspondence to the department.
  • Facilitates the processing of evidence of insurance requests as required.
  • Participates in individual and group training designed to improve service.
  • Performs additional duties or special projects as assigned.

  EDUCATION AND EXPERIENCE

  • 1 year of insurance experience (coverage knowledge) and customer service / call center experience required.
  • Exhibit good communication skills with emphasis on phone skills.
  • Demonstrate good interpersonal skills (both internal and external) and work well in a team environment.
  • Perform slightly varied moderately complex tasks.
  • Exercise occasional decision making and judgment.
  • Perform tasks with minimal supervision.
  • Sound decision making skills.
  • Bilingual (English/Spanish) desired.
  • High school diploma and basic computer skills required.

  Apply

• IT Help Desk Support I (Hybrid)

  POSITION SUMMARY

  The Help Desk Support Technician’s role is to provide technical support to users on our LAN/WAN and Cloud environments. This person will also assist the IT Infrastructure Team with server and network support. Responsibilities include gathering and analyzing relevant issue data, resolving the issue reported and documenting the resolution in our incident reporting ticketing system. This person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate manner. Other duties will also include end user training and IT related (daily/monthly) operational tasks as assigned.

  PRINCIPAL DUTIES & RESPONSIBILITIES

  • Receive and respond to all help desk tickets. Log the ticket into the management system and respond within SLA threshold, ensure every incident is entered and managed into ticketing system.
  • Ensure customer contact information is current in ticket management system.
  • Escalate inquiries to Help Desk Supervisor for triage and/or resolution.
  • Update and maintain issues knowledge base (Self Help) as appropriate.
  • Monitor internal customer help desk ticketing system for unassigned tickets.
  • General knowledge of service offerings, customer service principles and various computer software applications
  • Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations.
  • Identifies opportunities for use of solutions to improve efficiency and reduce waste.
  • Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas.
  • Works within guidelines of established procedures; obtains, clarifies and provides information within established procedures.
  • Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate.
  • Regularly provided specific instructions to complete tasks; participates in regular reviews of assigned and completed tasks

  KNOWLEDGE & SKILLS REQUIREMENTS

  • Associate degree in IT/ Computer Science and/or 2 years of experience
  • Working technical knowledge of Windows Server and PC, and MAC operating systems
  • Microsoft Windows Active Directory and Office 365 apps
  • VDI technology, Anti-virus, MDM, VMware, VEEAM backup/replication – preferred
  • Minimum 1 year application support experience with Microsoft 365 and CRM solutions.
  • Working technical knowledge of industry standards regarding network hardware and protocols
  • AWS Cloud experience with EC2 and S3 technologies.
  • 2 years hands-on hardware troubleshooting experience.
  • CompTIA’s A+ (required)

  Apply

• Staff Accountant (Remote)

  POSITION SUMMARY

  The Staff Accountant is responsible for posting, balancing, and reconciliation of the general ledger. Additionally, they are responsible for the preparation of financial statements and reconciliation of bank accounts.

  PRINCIPAL DUTIES & RESPONSIBILITIES

  • Responsible for the timely and accurate posting, balancing, and reconciliation of the general ledger for each entity.
  • Assist in preparation and maintenance of monthly, quarterly, and annual financial statements.
  • Maintain the general ledger system.
  • Ensure the timely reconciliation of Division I bank accounts and selected general ledger accounts.
  • Responsible for filing annual escheat reports and remittance of monies to various States in a timely manner.
  • Assist in the preparation and submission of compliance and regulatory filings such as statistical and financial data requests from Department of Insurance, data calls, and US census reports.
  • Perform validity checks on accounting reports from Information Systems to ensure that they are generated accurately and on a timely basis.
  • Assist in preparation of audit reconciliations and assists external auditors during audit time.

  EDUCATION & EXPERIENCE

  • Bachelor’s degree or equivalent in Accounting.
  • 3 to 5 years of relevant work experience.
  • Proficient to advanced Microsoft Excel and Word skills.
  • Strong knowledge of Microsoft Dynamics Great Plains and Microsoft Dynamics Management Reporter software.

  Apply