The California FAIR Plan

POSITION SUMMARY

The Accounting Support Specialist I investigates and provides answers on inquiries received related to billing, premium payments application or other related billing matters for internal and external customers. This person is responsible for timely and accurate premiums receipts processing.

PRINCIPAL DUTIES & RESPONSIBILITIES
•    Investigate, resolve, and respond to internal and external customers calls and emails regarding inquiries for policy status, payment remittances, return premiums, cancellations, reinstatements, etc.
•    Research, review and process unidentified/suspense/exception premium receipts.
•    Review, analyze and authorize premium disbursements timely.
•    Prepare daily bank deposit reconciliation to assure that all sources of premium postings to the billing system are accounted for and credited correctly to bank accounts.
•    Responsible for sorting, prioritizing processing and recording premiums receipts received in house timely and accurately in billing system.
•    Prepare correction entries for keying errors due to payment misapplication and bank errors.
•    Assists in completing moderately complex calculations and billing account analysis.
•    Create and track pending items (i.e. unidentified, suspense, exception items).
•    Maintaining proper documentation and filing of supporting documents.
•    Perform OFAC clearance and Premium Collections follow-up and resolution.
•    Perform back up duties as required.

EDUCATION & EXPERIENCE
•    High School Diploma required.
•    Accounting course preferred.
•    0 to 1 year’s accounting work experience required.
•    Duck Creek experience preferred.
•    Exceptional typing and 10key by touch skills required.
•    Excellent oral and written communication.
•    Intermediate Excel and Word skills.

Compensation Range: $28.72-$29.75

POSITION SUMMARY
The Accounting Support Specialist is responsible for researching, investigating, auditing, and resolving inquiries related to premium billing, payment application, and other billing-related matters. This role ensures the accurate and timely processing of premium billing, receipts, disbursements, and overall policy premium details, while maintaining a high level of customer service.

PRINCIPAL DUTIES & RESPONSIBILITIES
•    Investigate, audit, and resolve inquiries from customers, including policy status, payment remittances, return premiums/disbursements, cancellations, and reinstatements.
•    Research, review and process unidentified/suspense/exception premium receipts.
•    Review, audit and authorize premium disbursements timely.
•    Manage sorting, prioritizing processing and recording premiums receipts received in house timely and accurately
•    Prepare correction entries for keying errors due to payment misapplication and bank errors.
•    Assist in completing moderately complex calculations, auditing premium and billing account analysis.
•    Assist with fulfilling internal and external audit requests.
•    Create and track pending items (i.e. unidentified, suspense, exception items).
•    Maintain proper documentation and filing of supporting documents.
•    Perform OFAC clearance and Premium Collections follow-up and resolution.

SPECIFIC DUTIES & RESPONSIBILITIES
•    Prepare moderately complex calculations, auditing of billing accounts and analysis.
•    Analyze pending items (i.e. unidentified, suspense, exception items).
•    Assist with ensuring that billing documents accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations.
•    Monitor that billing processes are executed timely and accurately.
•    Perform premium billing audits to validate accuracy, detect discrepancies, and support system stability and financial integrity.

EDUCATION AND EXPERIENCE
•    High School Diploma required.
•    Accounting course preferred.
•    1 to 3 years accounting work experience required
•    Exceptional typing and 10key by touch skills required.
•    Excellent oral and written communication.
•    Intermediate Excel and Word skills.

Compensation range: $30.26-$32.31

POSITION SUMMARY
The Accounts Payable Clerk will support the day-to-day operations of accounts payable, review purchase orders, statements, verify invoice amounts owed, and respond to vendor inquiries.

PRINCIPAL DUTIES & RESPONSIBILITIES
•    Prepare, process and post invoices timely and accurately.
•    Assure that financial accounts are reconciled timely and accurately.
•    Support timely and efficient month-end, quarter-end, and year-end close processes.
•    Perform account analysis to identify and explain variances.
•    Maintain proper documentation and file supporting documents, including approvals.
•    Assist with internal and external audit requests.
•    Liaise with the bank and other parties as required.
•    Perform backup duties within the department as required.

SPECIFIC DUTIES & RESPONSIBILITIES
•    Record and process daily transactions in accounts payable (i.e. obtain approvals and issue checks).
•    Assist with accounts payable email queue and electronic file organization.
•    Assist with printing daily premium refund checks and monthly commission checks.
•    Assist with vendor maintenance in the general ledger, including set up of payment locations and creation of new vendor request forms and/or change forms.
•    Assist with maintaining and keeping current W-9 documents for Accounts Payable vendors.
•    Respond to vendor inquiries and assist with research of vendor payment discrepancies.
•    Assist with processing employee garnishment, broker garnishment and broker’s backup withholding.
•    Assist with monitoring company credit card, ensuring all transactions are approved with proper receipts submitted.
•    Assist with uploading disbursements.
•    Respond to internal and external broker commission inquiries.

EDUCATION AND EXPERIENCE
•    High school diploma required.
•    0 to 1 year of relevant work experience (Accounting Clerk I).
•    Exceptional typing and 10 key by touch skills required.
•    Excellent oral and written communication.
•    Strong attention to detail and ability to operate with a high degree of accuracy.
•    Microsoft Office suite experience required; intermediate Excel skills preferred.
•    Microsoft Dynamics GP experience preferred.

Compensation range: $28.72-$29.74

POSITION SUMMARY
This Billing Technical Analyst will assist with design, testing, and implementation of billing processes that ensure timely and accurate customer billing. This position combines technical proficiency with financial insight to ensure accurate billing processes as well as to recommend improvements and enhancements. The Billing Technical Analyst analyzes billing transactions and forms to ensure compliance with policies and procedures and performs user acceptance testing of billing functionality for system releases.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Assist with the design, testing and implementation of billing processes ensuring timely and accurate customer billing.
• Perform user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects.
• Document results to track and communicate outcomes. Perform follow-up rounds of testing as needed.
• Investigate and resolve billing system discrepancies and errors.
• Collaborate and communicate with other departments to ensure billing accuracy.
• Ensure invoices accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations.
• Identify and recommend opportunities for improvements to billing policies and procedures.
• Prepare and present analytical reports to identify trends, inefficiencies, delinquent accounts, and other relevant metrics.
• Monitor billing invoices and forms generation cycles and alert management of failures.
• Manage ad hoc customer billing and respond to customer inquiries regarding bills.
• Provide coverage for team members as needed.
• Participate in cross-training initiatives to ensure continuity of operations and minimize disruption to essential processes.

SPECIFIC DUTIES & RESPONSIBILITIES (BILLING ANALYST I) 

• Assist with user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects.
• Assist with preparation of analytical reports.
• Run Billing SQL queries.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent required.
• 1 to 3 years accounting or business analytics work experience required (Billing Technical Analyst I).
•  Strong analytical and problem-solving skills.
• Excellent oral and written communication skills.
• Excellent technical skills, including Understanding of Billing workflows of Duck Creek or other Proprietary billing systems., Ability to write clear documentation for billing processes, system configurations, and audit trails
• Proficient with SQL preferred.
• Detail oriented and comprehensive documentation skills.
• Excellent time management skills.
• Advanced Excel and Word skills. Power Query, Index Match, nested If functions preferred.

Compensation range: $78,500 -$83,500

POSITION SUMMARY

The Claims Business Process Analyst optimizes and modernizes claims processes to improve efficiency, accuracy, and alignment. This role analyzes workflows, identifies bottlenecks, and drives improvements by partnering with stakeholders and consultants to document gaps, define future processes, and implement solutions aligned with strategic priorities.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Evaluate claims business processes and identify opportunities to enhance efficiency, accuracy, and customer satisfaction.
• Conduct root cause analyses to uncover operational gaps, data inconsistencies, or process bottlenecks.
• Define and document “as-is” and “to-be” workflows using process mapping and related methodologies.
• Collaborate with business stakeholders, to design improved end-to-end claims processes.
• Translate business needs into functional process requirements for automation, system enhancement, or workflow redesign.
• Work with the support partner vendor to implement fixes and enhancements to the Duck Creek Claims system.
• Document requirements, perform user acceptance testing and validation during release cycles for the claims system.
• Produce release notes and update the department as necessary on system changes.
• Develop, standardize, and maintain claims-related business processes, procedures, and performance metrics.
• Serve as a liaison between Claims and other departments to ensure process coherence, data alignment, and to enhance system capabilities (e.g. Duck Creek, OnBase).
• Support Single Source of Truth initiatives ensuring consistent data usage, definitions, and reporting across systems.
• Define and track key performance indicators (KPIs) to measure process effectiveness and turnaround times.
• Prepare and present insights, findings, and process improvement recommendations to leadership.
• Support internal and external audits with accurate process documentation and data integrity assurance.
• Lead or participate in business process reengineering (BPR) and operational efficiency initiatives.
• Promote continuous improvement through feedback loops, metric- driven decision making, and proactive issue resolution.
• Perform any other tasks required to support the Association’s Mission, Values, and Strategic Objectives.

EDUCATION & EXPERIENCE

• Bachelor’s degree or equivalent preferred.
• Experience with Homeowners and Catastrophe (CAT) claims, particularly wind and fire events, preferred — with emphasis on understanding end-to-end claims workflows, dependencies, and process challenges.
• Proven experience in process management or business process improvement.
• Advanced knowledge and practical application of process improvement tools and methodologies such as Lean, Six Sigma, or Business Process Management (BPM).
• Experience with the Duck Creek Claims platform (or similar claims management systems) preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) with the ability to develop clear documentation, process visuals, and performance tracking templates.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail and accuracy.
• Excellent communication and collaboration skills, with the ability to engage effectively with internal stakeholders, consultants, and leadership.

Compensation range: $80,000-$85,000

POSITION SUMMARY
Process insurance claims for property losses based on coverage, appraisal, and verifiable damage.  Interact with independent adjusters and policy holders, review claim forms and other records to determine insurance coverage.  Make payment recommendations and settlements in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

PRINCIPAL DUTIES AND RESPONSIBILITIES
•    Investigate, evaluate, and resolve claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
•    Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies.
•    Enter claim transactions, in a clear and concise manner.
•    Examine claims inspected by independent adjusters, including further investigation of questionable claims, verification of coverage, and timely issuance of payments to policyholders.
•    Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders in accordance with Department of Insurance regulations.
•    Pay and process claims within designated authority level.
•    Supervise independent adjusters to ensure adherence to CFP IA Guidelines.
•    Maintain compliance with the Department of Insurance and Company policy and procedures.
•    Create correspondence to policyholders that is accurate and complete. Communicate with insureds and/or others involved to secure missing information.
•    Promptly negotiate settlements, making sure that the settlement reflects the actual insured losses while ensuring that the insurer is protected from invalid claims.
•    Confer with Claims Management and legal counsel on claims involving litigation.

ADDITIONAL DUTIES AND RESPONSIBILITIES
This role may include handling the entire claim (except inspection), or may be responsible for a specific coverage, such as Personal Property or Fair Rental Value.  This role will focus on claims ranging from $100,000 to $300,000 in damages, but the Claims Examiner II may receive larger or smaller claims when necessary.

EDUCATION AND EXPERIENCE
•    Minimum bachelor’s degree or equivalent preferred.
•    Excellent oral and written communication skills.
•    Working experience with MS-Office (especially Word and Excel) is required.
•    2 + years property claims experience and excellent customer service.
•    Certified in CEA and Fair Claims Settlement Practices.
•    3 years total claims experience, 2 years handling HO claims up to $300,000
•    1 year Carrier Experience Required

Compensation range: $41.03-$46.15

POSITION SUMMARY:
Supervises a team of claims examiners in the investigation of property insurance claims for dwelling or commercial losses based on coverage, appraisal, and verifiable damage.  Provides leadership to their assigned team to assure maximum quality, efficiency and adherence to Department of Insurance regulations and internal Claims practices and policies.

PRINCIPAL DUTIES & RESPONSIBILITIES:  
•    Supervises team of claims examiners, verifies coverage, and authorizes timely payments to policyholders.
•    Reviews examiners correspondences to policyholders for accuracy and completeness.
•    Review and ensure field adjuster work product is compliant with CFP Independent Adjuster guidelines.
•    Reviews reserves and provides reserve recommendations to ensure reserving activities are consistent with company policies.
•    Communicates to examiners and/or others involved to secure missing information.
•    Promptly assists examiners with negotiating difficult settlements, making sure that the settlement reflects the actual insured losses while ascertaining that the insurer is protected from invalid claims in accordance with company practices and procedures.
•    Evaluates, coaches, and leads assigned examiners in accordance with company human resources and claims processes and procedures.
•    Confer with Claims management and/or legal counsel on claims involving legal issues or litigation.
•     Document claims activity in a clear and concise manner.
•    Examine claims investigated by examiners, including further investigation of questionable claims to determine payment authorization.
•    Apply claims technical knowledge and human relations skills to promote fair and prompt settlement of claims.
•    Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders timely and in accordance with Department of Insurance regulations.
•    Review and approve claims within designated authority level.
•    Verify and analyze data used in settling claims to ensure validity and that settlement is in understanding of fraudulent and illegal practices.
•    Leads and participates in special projects to improve department quality, efficiency, and customer service.

KNOWLEDGE AND SKILLS REQUIREMENTS
•    Bachelor’s degree or equivalent preferred.
•    Excellent customer service, oral and written communication skills.
•    2 years of property claims supervisory experience preferred.
•    Experience managing and settling dwelling or homeowners property losses.
•    Experience with claims litigation, appraisal, and mediation
•    Working experience with MS-Office (especially Word and Excel) is required.

Compensation range: $115,000-$125,000

POSITION SUMMARY
The Commercial Property Examiner reviews, evaluates and processes complex commercial insurance claims and makes recommendations for resolution.  Additionally, this role will examine and authorize commercial insurance claims investigated by independent adjusters. Lastly, the commercial property examiner will review claim forms and other records to determine insurance coverage, ensuring payment recommendations and settlements have been made correctly.

PRINCIPAL DUTIES AND RESPONSIBILITIES  
•    Manage a caseload of commercial property claims from assignment through resolution.
•    Examine commercial claims investigated by independent adjusters to determine the extent of insurance coverage and validity of the claims.
•    Review and adjust commercial loss reserves, correspondence, reports, verify coverage and authorize payments submitted by independent adjusters.
•    Collaborate with internal personnel and/or legal counsel on claims involving litigation.
•    Investigate, evaluate, and adjust claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
•    Oversee independent adjuster files to ensure they have followed CFP IA Guidelines.
•    Verify and analyze data used in settling claims to ensure validity and that settlement is in accordance with company practices and procedures.
•    Maintain compliance with the Department of Insurance and Company procedures.
•    Identify fraud or illegal activity indicators and follow internal processes to refer the claims to the appropriate personnel for follow up.
•    Promptly negotiates settlements ensuring the settlement reflects the insured losses while confirming the insurer is protected from invalid claims.

ADDITIONAL DUTIES AND RESPONSIBILITIES 
The Commercial Claims Examiner III role will focus on Claims over $500,000 but may receive smaller claims as needed.

KNOWLEDGE AND SKILL REQUIREMENTS
•    Bachelor’s degree or equivalent.
•    5+ years of property claims adjusting experience, including 2+ years commercial property claims preferred.
•    Excellent oral and written communication skills.
•    Working experience with MS-Office (especially Word and Excel).
•    Comprehensive understanding of policy contract/statutes and claims processes.
•    Certified in CEA and Fair Claims Settlement Practices.
•    4 years Commercial Experience, 2 years claims over $500k

Compensation range: $46.15-$51.28

POSITION SUMMARY

The Cloud and Identity Administrator II administers, secures, and improves the Association’s cloud, identity, and related infrastructure environments. This hybrid role combines cloud administration, systems administration, security operations, identity management, and identity governance across Microsoft 365, Entra ID, Azure/AWS cloud platforms, endpoint management, directory services, authentication, privileged access, and related security controls. This role also participates in an after-hours on-call rotation and may be required to respond to urgent operational and security events outside normal business hours.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Administer, secure, and improve Microsoft 365, Entra ID, Azure, AWS, Active Directory, Intune, Exchange Online, SharePoint, OneDrive, Teams, endpoint management, and related cloud, identity, and enterprise services.
• Manage identity and access controls across the user and application lifecycle,
• Administer privileged access and PAM-related processes, including privileged account management, approval workflows, service account governance, privileged session monitoring, and periodic validation.
• Perform advanced systems and cloud administration for hybrid infrastructure, including servers, directory services, cloud workloads, patching, vulnerability remediation, configuration management, and operational controls.
• Support security operations by reviewing alerts, logs, access activity, cloud events, and vulnerability findings.
• Recommend and implement remediation or compensating controls as appropriate.
• Lead assigned cloud, identity, infrastructure, security, and automation initiatives
• Develop and maintain standards, procedures, technical documentation, runbooks, configuration records, access review evidence, and operational artifacts to support reliable, audit-defensible IT and security operations.
• Partner with business stakeholders and vendors to resolve complex issues, improve reliability and controls, and participate in after-hours on-call responses

EDUCATION & EXPERIENCE

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field preferred; equivalent advanced technical experience may be considered.
• Minimum of 5 years of progressive experience in systems administration, cloud administration, identity administration, security administration, or a related technical role.
• Advanced knowledge of Microsoft 365, Entra ID, Active Directory, Azure, AWS, Intune, Autopilot, Exchange Online, SharePoint, OneDrive, Teams, hybrid identity, endpoint management, and related cloud and enterprise services.
• Strong understanding of identity, access, and privileged access management practices, including SSO, MFA, conditional access, RBAC, service account governance, credential vaulting, just-in-time access, and access reviews.
• Experience supporting cloud security, endpoint security, vulnerability remediation, logging, monitoring, backup, disaster recovery, configuration management, and operational controls in hybrid environments.
• Working knowledge of scripting, PowerShell, automation, reporting, workflow automation, audit evidence collection, application provisioning, SAML/OIDC, SCIM, API-based account lifecycle management, and infrastructure as code concepts such as Terraform preferred.
• Working knowledge of CIS, NIST, SOC 2, ISO 27001, or similar control frameworks and relevant certifications preferred.

Compensation range: $123,000-$128,000 in CA. $80,000-$90,000 outside of CA.

POSITION SUMMARY
The Claims Examiner III processes insurance claims for property losses based on coverage, appraisal, and verifiable damage. They interact with independent adjusters and policy holders, review claim forms and other records to determine insurance coverage. This person will make payment recommendations and settlements in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

PRINCIPAL DUTIES & RESPONSIBILITIES
•    Investigate, evaluate, and resolve claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
•    Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies.
•    Enter claim transactions, in a clear and concise manner.
•    Examine claims inspected by independent adjusters, including further investigation of questionable claims, verification of coverage, and timely issuance of payments to policyholders.
•    Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders in accordance with Department of Insurance regulations.
•    Pay and process claims within designated authority level.
•    Supervise independent adjusters to ensure adherence to CFP IA Guidelines.
•    Maintain compliance with the Department of Insurance and Company policy and procedures.
•    Create correspondence to policyholders that is accurate and complete. Communicate with insureds and/or others involved to secure missing information.
•    Promptly negotiate settlements, making sure that the settlement reflects the actual insured losses while ensuring that the insurer is protected from invalid claims.
•    Confer with Claims Management and legal counsel on claims involving litigation.

ADDITIONAL DUTIES & RESPONSIBILITIES
Claims Examiner III: This role may include handling the entire claim (except inspection), or may be responsible for specific coverage, such as Personal Property or Fair Rental Value.  This role will focus on claims over $300,000 in damages, but the Claims Examiner III may receive smaller claims when necessary.

EDUCATION & EXPERIENCE
•    Minimum bachelor’s degree or equivalent preferred.
•    Excellent oral and written communication skills.
•    Working experience with MS-Office (especially Word and Excel) is required.
•    2 + years property claims experience and excellent customer service.
•    Certified in CEA and Fair Claims Settlement Practices.

ADDITIONAL REQUIREMENTS (PRIOR EXPERIENCE)
Claims Examiner III:  5 years total claims experience, 2 years handling HO claims over $300,000.
2 Years Carrier experience required.

Compensation range: $90,000-$100,000

POSITION SUMMARY
The Statistical Reporting Analyst is responsible for development, production, maintenance, and enhancement of reporting for external and internal data requests. They will assure compliance with requirements and deadlines, interpret, and communicate the results of reported data with various regulatory entities, bureaus, and other stakeholders.

PRINCIPAL DUTIES & RESPONSIBILITIES
•    Responsible for extracting and reporting on information related to statistical data, including policy and claims data, commissions data (for 1099 reporting), and unclaimed property data.
•    Develop and maintain detailed requirements (including instructions, process flows, data reports, and data sources) for reporting to various insurance bureaus, insurance department, and other entities.
•    Responds to correspondence from regulatory entities, bureaus, and internal stakeholders in a timely and professional manner.
•    Communicate with internal departments regarding data concerns or issues.
•    Analyze data, processes, workflows, documentation, and systems development to provide assurance of data integrity, quality, efficiency, and regulatory and statistical reporting compliance.
•    Recommend process and efficiency improvements, quality control measures, and reporting best practices.
•    Research, interpret, and apply industry requirements and acquire necessary clarifications; develop, document, maintain, and implement business and technical requirements.
•    Research, formulate, and communicate moderate to complex data and regulatory reporting solutions.
•    Assist with member company participation process, including verification of credits submitted by utilizing mapping software (ArcGIS).
•    Assist in business testing and post-production monitoring around reporting.
•    Participate in projects which impact data reporting.
•    Identify opportunities and recommend data and reporting initiatives that support corporate strategic plans, goals, and objectives.
•    Assist with defining reporting requirements for policy, billing and claims system.
•    Serve as potential backup for other areas as needed.
•    Perform additional duties and/or special projects as required.

EDUCATION AND EXPERIENCE
The individual in this position must meet the following general requirements:
•    Bachelor’s degree in Data or Business Analytics, Mathematics, or equivalent.
•    3 to 5 years of relevant work experience.
•    Principles of property and casualty insurance products and prior analytical work experience in that setting highly desirable.
•    Ability to understand data information systems and the relationship to business data, including the flow of policy coverage and claims data from the point of entry through all applicable computer systems.
•    Intermediate to advanced Microsoft Excel and Access skills.
•    Ability to create, modify, and run SQL scripts required.
•    Ability to efficiently manage time, organize work with minimal supervision, and meet timelines.
•    Excellent attention to detail, oral and written communication skills.

Compensation range: $75,000-$85,000

POSITION SUMMARY
The Talent & Leadership Development Specialist is responsible for the design, implementation, and continuous improvement of programs that enhance leadership capability, employee engagement, and organizational effectiveness. This role plays a critical part in advancing organizational health by creating and delivering impactful leadership development tools and resources. This position requires strategic and analytical thought leadership to identify and address talent development needs, leveraging insights into employee sentiment and engagement across the organization. The specialist partners closely with business leaders to design and execute initiatives that foster a high-performance culture and drive long-term talent retention and growth.

PRINCIPAL DUTIES & RESPONSIBILITIES
•    Conduct ongoing leadership development interviews and conversations around the organization.
•    Create and update Development Calendar for managers and supervisors.
•    Produce and update training materials, including learning sessions and hands-on manager skills workshops.
•    Identify gaps in leadership training and provide recommendations to Executives to address organizational gaps
•    Define role levels, skills, behaviors, and example experiences.
•    Create and maintain manager and employee guides for development planning and internal mobility
•    Source and manage external facilitators. Set scopes of work, schedule sessions, handle contracts, and manage registrations.
•    Design and facilitate monthly learning and leadership touchpoints and quarterly manager roundtables to solve real problems and reinforce skills, reporting key results, gaps, and recommendations to Executives
•    Partner with department leaders on succession planning conversations and high-potential identification.
•    Publish and manage leadership roadmap, career paths map and calendar.
•    Develop leadership development initiatives and regularly report outcomes to senior leadership.
•    Provide coaching or guidance to managers and high-potential employees on personal development plans, leadership growth, and performance challenges.
•    Design onboarding paths and learning plans specifically for newly promoted or hired managers.
•    Act as an internal ambassador for professional growth, encouraging employees at all levels to take ownership of their development.

EDUCATION & EXPERIENCE
•    Bachelor’s degree in Organizational Development, Human Resources, or related field preferred.
•    Minimum three years of training and development experience.
•    Strong organizational skills with a high level of accuracy and timeliness.
•    Excellent interpersonal skills including strong verbal and written communication skills, effective team builder, and ease in interacting with all levels of the organization.
•    Ability to multitask in a fast-paced environment while meeting critical deadlines.
•    Proficient in Microsoft suite of products.

Compensation range: $100,000-$105,000