Careers

Pursue a meaningful career

At the FAIR Plan, we believe that your career is in your control. We offer our employees the chance to pursue a meaningful career in the insurance industry and offer a comprehensive benefits package.

View Openings

Benefits

The FAIR Plan promotes work-life balance through a competitive benefits package that includes:

  • 401K matching up to 6 percent
  • 11 paid holidays per year
  • Pension Plan
  • Competitive Salary
  • Sick Pay
  • Healthy work-life balance

Diversity and Inclusion

Diversity. Inclusion. They’re more than just words for us. Since 1968, California FAIR Plan has been a guiding example of implementing diversity and inclusion in the workplace. These hard-and-fast principles guide how we build our teams, cultivate leaders, and create a company that’s the right fit for every individual we employ. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. Lastly, we believe fostering teamwork and empowering individuals to work in a welcoming environment, where everyone is set up for success, will fulfill our commitment to excellent service.

Job Openings

Take a look at positions posted below for availability and complete job descriptions.
Please review our California Consumer Privacy Rights Act Notice to Applicants and Employees prior to submitting your resume.
We wish you all the best in your career!

  • A/P Staff Accountant (Hybrid)

    Position Summary

    The Staff Accountant is responsible for timely and accurate processing of invoices and payments. They will assist with maintaining fixed assets schedules and preparation of journal entries.

    Principal Duties & Responsibilities 

    • Process daily transactions in accounts payable (i.e. obtain approvals and issue checks).
    • Responsible for printing daily premium refund checks and monthly commission checks utilizing MHC check printing software.
    • Support timely and efficient accounts payable daily and month-end close processes.
    • Perform vendor maintenance in general ledger, including set up of payment locations and creation of new vendor request forms and/or change forms.
    • Responsible for maintaining proper filing of paid and unprocessed invoices.
    • Maintain and keep current W9 documents for Accounts Payable vendors.
    • Assist with calendar and fiscal year accounts payable close process in general ledger.
    • Responsible for monitoring company credit card, ensuring all transactions are approved with proper receipts submitted.
    • Process month end journal entry for credit card transactions
    • Process employee garnishment, broker garnishment and broker’s backup withholding.
    • Process and upload disbursements using Integration Manager (Great Plains).
    • Perform backup duties for, W-9 and 1099 reporting process.
    • Assist external auditors during audit time.

    Knowledge and Skill Qualifications

    • Bachelor’s degree or equivalent in Accounting.
    • 3 to 5 years of relevant work experience.
    • Excellent oral and written communication skills.
    • Proficient to advanced Microsoft Excel and Word skills.
    • Strong knowledge of Microsoft Dynamics Great Plains, including the Payables Module.
    • Motivated and result oriented.
    Apply
  • Accounting Support Specialist (Hybrid)

    POSITION SUMMARY

    The Accounting Support Specialist investigates and provides answers on inquiries received related to billing, premium payment applications or other related billing matters for internal and external customers. They are responsible for timely and accurate premium receipts processing.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Investigate, resolve, and respond to internal and external customers calls and emails regarding inquiries for policy status, payment remittances, return premiums, cancellations, reinstatements, etc.
    • Research, review and process unidentified/suspense/exception premium receipts.
    • Review, analyze and authorize premium disbursements timely.
    • Prepare daily bank deposit reconciliation to assure that all sources of premium postings to the billing system are accounted for and credited correctly to bank accounts.
    • Responsible for sorting, prioritizing processing and recording premiums receipts received in house timely and accurately in billing system.
    • Prepare correction entries for keying errors due to payment misapplication and bank errors.
    • Maintaining proper documentation and filing of supporting documents.
    • Perform OFAC clearance and Premium Collections follow-up and resolution.
    • Perform back up duties as required.

    SPECIFIC DUTIES & RESPONSIBILITIES (ACCOUNTING SUPPORT SPECIALIST I)

    • Assists in completing moderately complex calculations and billing account analysis.
    • Create and track pending items (i.e. unidentified, suspense, exception items).

    EDUCATION & EXPERIENCE

    • High School Diploma required.
    • Accounting course preferred.
    • 0 to 1 years accounting work experience required (Accounting Support Specialist I).
    • Exceptional typing and 10key by touch skills
    • Excellent oral and written communication.
    • Intermediate Excel and Word skills.
    Apply
  • Agency Contracting Specialist (Remote)

    POSITION SUMMARY

    The Agent Contracting Specialist will maintain the Agency Management System and provide excellent customer service to agents and brokerages for registration, mergers, acquisitions, and complaints.  This position is the subject matter expert for agency management and is responsible for new agent contracts, maintaining related data and credentials, responding to agents’ complaints and insureds’ complaints related to agents.

    PRINCIPAL DUTIES & RESPONSIBILITIES 

    • Review, input and maintain agency applications/contracts in AIMs/Duck Creek Agency Management system.
    • Set up agencies to ensure proper hierarchical structure for commission payments and tax reporting.
    • Correspond with agent/agency for missing documents or to correct erroneous information provided.
    • Perform Real Time OFAC check and Real Time TIN check on potential and existing agent/agency.
    • Review and process agent/agency book of record changes, mergers, and acquisitions.
    • Process agent/agency terminations by sending letters to the brokers, insureds and terminates agent record in the system.
    • Assist with researching insured complaints for potential fraud and inform management of findings for possible termination of agent/agency.
    • Contact agent/agencies regarding returned mail and request updated address information.
    • Research and respond to broker licensing, tax questions or problems as well as those questions or problems that are escalated from the CSRs and commission inquiry emails.
    • Act as a subject matter expert for Agency Management, develop and maintain strong working knowledge of the Agency Management system and processes.
    • Establishes and maintains high quality relationships with internal and external customers.
    • Identify opportunities and recommend improvement initiatives for agency management that support corporate strategic plans, goals, and objectives.
    • Assist with defining requirements and workflows for new agency management system.
    • Serve as backup for other areas as needed.
    • Perform additional duties and/or special projects as required.

    EDUCATION AND EXPERIENCE

    • College degree in business or related field preferred.
    • 2 to 4 years of relevant work experience.
    • Excellent oral and written communication skills.
    • Demonstrates strong interpersonal skills, (both internal and external) and work well in a team environment.
    • Demonstrate an ability to quickly and accurately assimilate new information and procedures.
    • Ability to efficiently manage time, organize work with minimal supervision, and meet deadlines.
    • Basic to intermediate Microsoft Excel and Word skills.
    • Strong attention to detail and accuracy when completing data entry.
    Apply
  • Billing Supervisor (Hybrid)

    POSITION SUMMARY

    The Billing Supervisor is responsible for supervision of billing specialists and billing representatives. This role will supervise daily operations of accounts receivable, premium cash receipts/disbursements and collections. Additionally, this role will assist with distribution of accounting operations financial data and statistics to senior management and external sources.

    PRINCIPAL DUTIES AND RESPONSIBILITIES

    • Supervise premium accounts receivable, premium accounts payable, premium collections and billing staff.
    • Supervise prompt processing of lockbox activity including suspense and unidentified payment activity and collections.
    • Perform Duck Creek billing administrator functions for premium receipts and disbursements and pay plan changes.
    • Assist in maintaining accounting policy and procedures and Billing System training materials that comply with California FAIR Plan practices.
    • Assist with daily and month-end close processes as needed.
    • Handle and resolve escalated billing and accounts receivable matters promptly
    • Supervise Premium Collections and report to management on resolution of pending accounts and write-offs.
    • Assist in the evaluation of accounting processes and improvements to streamline processes.
    • Assist in various projects including implementation and testing of new business processes.
    • Assist management and Product team to recommend and implement new pay plans, including applicable fees, or changes to existing pay plans and/or fees as needed.
    • Assist with preparation of financial audit requests.
    • Liaise with bank personnel concerning cash transactions and government agencies in matters of other inquiries.
    • Supervise and develop accounting staff. Provide direction and guidance to staff to accomplish team goals.
    • Responsible for annual reviews, counseling, coaching, and training of Billing staff.

    EDUCATION AND EXPERIENCE

    • Bachelor’s degree in accounting or business administration or equivalent.
    • 2 to 4 years of relevant accounting experience.
    • Minimum 2 years of supervisory level experience.
    • Proficient to advanced Microsoft Excel and Word skills.
    • Strong organizational skills, attention to detail, ability to prioritize and meet deadlines.
    • Exhibit excellent oral and written communication skills.
    • Knowledge of Duck Creek Billing System or exposure to Insurance systems a plus.
    Apply
  • Chief of Staff to President (Remote)

    POSITION SUMMARY

    The Chief of Staff will report to CA FAIR Plan President and support the executive team, taking ownership of key special projects, spearheading strategic initiatives, leading key operational processes, and working cross-functionally across departments. This position will assist the President in setting strategic goals and driving the execution across the organization. The Chief of Staff will be responsible for overseeing relationships with agencies and brokerages and will support internal and external communications with key stakeholders, such as the California Department of Insurance and voluntary market insurance companies.

    PRIMARY DUTIES & RESPONSIBILITIES

    • Identify opportunities to optimize organizational processes and improve overall efficiency.
    • Lead and oversee key projects and initiatives to ensure they stay on track and align with the association’s goals, from inception to completion.
    • Provide research, analysis, and insights for decision-making purposes.
    • Represent the President and CA FAIR Plan at meetings, conferences, and other events as needed.
    • Responsible for Broker communication, training, and recommendations for process, and system enhancements.
    • Coordinate internal and external communication, including communication to the Board, CA Department of Insurance, and legislators.
    • Represent the President with key external stakeholders, as needed, and contribute to building, cultivating, and maintaining relationships on CA FAIR Plan’s behalf.
    • Manage assigned personnel.

    EDUCATION AND EXPERIENCE REQUIREMENTS

    • Bachelor’s degree required; MBA or other advanced degrees are a plus.
    • 8+ years in P&C business function such as Product Management or Underwriting.
    • Minimum of 3 to 4 years of experience in a strategy, product, operations, business development, finance, or similar role.
    • Exceptional project management and organizational skills.
    • Strong analytical and problem-solving skills.
    • Excellent written and verbal communication skills.
    • Proven ability to manage multiple projects simultaneously in a fast-paced environment, while staying extremely organized.
    • Demonstrated leadership qualities, including the ability to inspire and motivate.
    • High emotional intelligence and the ability to build relationships with stakeholders at all levels.
    • Deep understanding of P&C industry trends and market dynamics.
    Apply
  • Commercial Property Examiner (Remote)

    POSITION SUMMARY

    The Commercial Property Examiner reviews, evaluates and processes complex commercial insurance claims and makes recommendations for resolution.  Additionally, this role will examine and authorize commercial insurance claims investigated by independent adjusters. Lastly, the commercial property examiner will review claim forms and other records to determine insurance coverage, ensuring payment recommendations and settlements have been made correctly.

    PRINCIPAL DUTIES & RESPONSIBILITIES 

    • Manage a caseload of commercial property claims from assignment through resolution.
    • Examine commercial claims investigated by independent adjusters to determine the extent of insurance coverage and validity of the claims.
    • Review and adjust commercial loss reserves, correspondence, reports, verify coverage and authorize payments submitted by independent adjusters.
    • Collaborate with internal personnel and/or legal counsel on claims involving litigation.
    • Investigate, evaluate, and adjust claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
    • Oversee independent adjuster files to ensure they have followed CFP IA Guidelines.
    • Verify and analyze data used in settling claims to ensure validity and that settlement is in accordance with company practices and procedures.
    • Maintain compliance with the Department of Insurance and Company procedures.
    • Identify fraud or illegal activity indicators and follow internal processes to refer the claims to the appropriate personnel for follow up.
    • Promptly negotiates settlements ensuring the settlement reflects the insured losses while confirming the insurer is protected from invalid claims.

    KNOWLEDGE & SKILL REQUIREMENTS

    • Bachelor’s degree or equivalent.
    • 5+ years of property claims adjusting experience, including 2+ years commercial property claims preferred.
    • Excellent oral and written communication skills.
    • Working experience with MS-Office (especially Word and Excel).
    • Comprehensive understanding of policy contract/statutes and claims processes.
    • Certified in CEA and Fair Claims Settlement Practices.
    Apply
  • Contract Management Specialist (Remote)

    POSITION SUMMARY

    The Contract Management Specialist develops and manages vendor contracts and service level agreements. This position oversees the vendors’ day-to-day operations, identifies training needs, tracks contract termination or extension dates, and tracks performance. This position is also responsible for the development, implementation, and management of a contract management inventory system to track all contracts across the Association.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Develops and maintains database for organizing contracts and tracking key terms and dates
    • Tracks contracts to ensure milestones are met
    • Tracks contracts to ensure appropriate contract terms are included and inappropriate contract terms are deleted
    • Tracks contracts to ensure business units have sufficient time to determine whether to renew or terminate
    • Negotiates basic contract terms with vendors
    • Identify, develop, and implement a contract management inventory system for the Association
    • Maintain and manage inventory of all contracts across functions within the Association
    • Coordinate with internal clients to review all contracts, provide recommendations on language and terms, and finalize contracts
    • Ensures compliance with relevant laws and regulations
    • Develops and maintains standard metrics of vendor performance
    • Develops and maintains standard metrics for monitoring vendor bills and policies
    • Maintains strategic relationships with existing and new vendors to service immediate and emerging needs
    • Conducts monthly audits of service level agreements, with a focus on quality management and process improvement
    • Acts as the California Earthquake Agency liaison
    • Purchase goods or services that meet the quantity and quality expectations of the organization
    • Stays up to date on industry trends and new products
    • Compares available goods with industry trends to determine appropriate pricing
    • Manages the procurement of products and services
    • Analyzes and evaluates supplier performance
    • Develops and maintains supplier relationships
    • Coordinates with other departments

    EDUCATION & EXPERIENCE

    • Bachelor’s degree or equivalent
    • 3-5 years work experience in contract management or similar role
    • Strong preference for prior insurance industry experience
    • Strong verbal and written communication skills are required
    • Demonstrated ability to plan, delegate and evaluate progress toward goals is necessary for managing these projects
    • 4+ years managing and negotiating vendor contracts
    • Demonstrated communication skills, both verbal and writing skills
    • Proficient with Microsoft Office Suite of Products
    • Outstanding negotiation and interpersonal skills
    Apply
  • Customer Service Representative (Remote)

    POSITION SUMMARY

    The Customer Service Representative (CSR) is an individual who provides information to callers regarding payment or policy
    status as well as correspondence received from the FAIR Plan. In addition, the CSR provides assistance to those who come to
    the front desk and handles agency licensing transactions, as applicable. This person displays a high level of courtesy in
    providing a satisfactory response to customers or brokers.

    PRINCIPAL DUTIES AND RESPONSIBILITIES

    • Answers incoming calls and assists callers with inquiries. Examples include but are not limited to: new business
      (quotation/payment status); renewals (payment/issuance status); endorsements (processing status/evidence of
      insurance requests); inspections; deficiency letters; cancellations/non renewals; and CEA (payment/policy/quotation
      status).
    • Performs daily assigned work with primary emphasis on call center activities.
    • Researches and resolves customer or broker questions/problems.
    • Handles agency licensing tasks (registering new brokers, address changes, agency mergers, etc.).
    • Follows up with other departments to resolve problem files.
    • Inputs data in a desktop database for all incoming calls.
    • Assists customers at the front desk when necessary.
    • Handles agency licensing tasks (registering new brokers, address changes, agency mergers, etc.).
    • Distributes faxes and other correspondence to the department.
    • Facilitates the processing of evidence of insurance requests as required.
    • Participates in individual and group training designed to improve service.
    • Performs additional duties or special projects as assigned.

    EDUCATION AND EXPERIENCE

    • 1 year of insurance experience (coverage knowledge) and customer service / call center experience required.
    • Exhibit good communication skills with emphasis on phone skills.
    • Demonstrate good interpersonal skills (both internal and external) and work well in a team environment.
    • Perform slightly varied moderately complex tasks.
    • Exercise occasional decision making and judgment.
    • Perform tasks with minimal supervision.
    • Sound decision making skills.
    • Bilingual (English/Spanish) preferred.
    • High school diploma and basic computer skills required.
    Apply
  • Employee Engagement Specialist (Remote)

    POSITION SUMMARY

    The Engagement Specialist is responsible for the development, implementation and ongoing management of employee engagement initiatives and projects across the organization that drive Organizational Health Excellence, including but not limited to development of leadership development tools and resources, employee onboarding experience, and recognition programs.  This role requires strategic and analytical thought leadership in talent retention to execute employee engagement strategies by understanding employee sentiment across CFP and designing programming in concert with HR leaders to improve engagement scores.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Researches, recommends, and implements programs to help positively influence corporate culture and to ultimately retain talent.
    • Engages with job applicants and in the marketplace, in order to build the goodwill that attracts top talent.
    • Identifies the unique perspectives of the employees, and their wants, needs, and priorities, to improve their interaction with the company.
    • Collaborates with cross-functional teams to foster the CFP culture amount remote groups.
    • Develop metrics to collect and analyze data to determine which engagement techniques are succeeding and which ones need to be revamped.
    • Organizes and facilitates corporate functions to build a cohesive remote team.
    • Uses data to identify and analyze operational challenges related to the workforce and to develop engagement solutions consistent with business realities.
    • Develops and manages an employee onboarding process that promotes the CFP culture and, ultimately, retains top talent.
    • Build proactive communication cadence to engage employees and create a team environment that fosters positive relationships regardless of physical location.
    • Creates and deploys audience specific communication and education on engagement programs to promote positive outcomes.

     

    EDUCATION AND EXPERIENCE

    • Bachelor’s Degree in Organizational Development, Human Resources, or related field preferred.
    • Minimum two years of Human Resources/employee engagement experience.
    • Experience planning and executing virtual events like team-building activities, holiday parties, and games.
    • Coordinate employee celebrations like anniversaries, birthdays including creating digital and virtual flyers, corporate communications, presentations, etc.
    • Strong organizational skills, attention-to-detail with a high level of accuracy and timeliness.
    • Excellent interpersonal skills including strong verbal and written communication skills, effective team builder, and ease in interacting with all levels of the organization.
    • Ability to multitask in a fast-paced environment while meeting critical deadlines.
    • Proficient in Microsoft suite of products.
    Apply
  • HR Analyst (Remote)

    POSITION SUMMARY

    The Human Resource Analyst will perform duties at the professional level in some or all of the following functional areas: compensation, training, employment, affirmative action, benefits administration and payroll functions. This position requires an extremely perceptive person who is capable of relating to individuals at all levels within the organization. The HR Analyst must be sensitive to the Association needs, employee goodwill and the business needs.

    PRINCIPAL DUTIES AND RESPONSIBILITIES

    • Administer and support the administration of all HR-related responsibilities, including but not limited to: on-boarding, performance management, benefits, training programs, employee relations, payroll, compliance, and terminations.
    • Administer benefits including enter benefit elections, resolve employee claim and eligibility issues.
    • Process Leave of Absence requests, provide guidance to employees and track leaves to ensure proper classification and payment.
    • Conduct ongoing communications to ensure employee engagement and morale.
    • Administer retiree medical benefits programs.
    • Administer and prepare annual performance management and salary step processes.
    • Collect and maintain HR data related to compensation, benefits, training, and recruitment, to help make recommendations for improvement.
    • Process ADP payroll for active employees and retirees.
    • Process and administer employee garnishments.
    • Conduct 401K compliance testing.
    • Perform financial audits.
    • Process FSA and NAMIC invoices.
    • Prepare documentation to respond to subpoenas and Attorney requests.
    • Review PPIO Census Data and submit report to Principal.
    • As requested, prepare internal employee communications regarding compensation, benefits, and/or company policies.
    • Act as initial point of contact on employee relations, investigations, worker injuries, and leave of absence within the talent management scope of Human Resources.
    • Consult with HR Manager and/or Legal on employee legal matters or issues.

    EDUCATION AND EXPERIENCE

    • Bachelor’s degree and/or HR Certification preferred
    • 4 years of Human Resources experience, or equivalent
    • Proficient at Microsoft Office Suite of Products
    • Strong interpersonal skills
    • Ability to organize and prioritize
    • Detail oriented
    • Experience with ADP and BambooHR preferred
    Apply
  • Large Loss/Commercial Property Examiner (Remote)

    Position Summary

    The Large Loss/Commercial Property Examiner reviews, evaluates and processes complex residential and commercial insurance claims and makes recommendations for resolution. They will examine and authorize insurance claims investigated by independent adjusters. In addition, they will interact with independent adjusters and policyholders to oversee the review of claim forms and other records to determine insurance coverage and that payment recommendations and settlements have been made in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

    Principal Duties & Responsibilities 

    • Manages a caseload of high complexity residential and commercial property claims from assignment through resolution.
    • Examines high complexity residential and commercial property claims investigated by independent adjusters to determine the extent of insurance coverage and validity of the claims.
    • Reviews and adjusts large loss reserves submitted by independent adjusters to ensure reserving activities are consistent with company policies.
    • Reviews reports submitted by independent adjusters, verifies coverage, and authorizes timely payments to policyholders.
    • Prepares accurate and complete professional correspondence to policyholders and others. Communicates to adjusters and/or others involved to secure missing information.
    • Promptly negotiates settlements, making sure that the settlement reflects the actual insured losses while ascertaining that the insurer is protected from invalid claims.
    • Leads a team of independent desk examiners as assigned during Catastrophe and /or high claims volume time periods.
    • Collaborates with assigned internal personnel and/or legal counsel on claims involving litigation.
    • Investigates, evaluates, and adjusts claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
    • Oversee independent adjuster files to ensure they have followed CFP IA Guidelines.
    • Verifies and analyzes data used in settling claims to ensure validity and that settlement is in accordance with company practices and procedures.
    • Maintain compliance with the Department of Insurance and Company procedures.
    • Identify fraud or illegal activity indicators and follow internal processes to refer the questionable claim to the appropriate personnel for follow up.

    Knowledge and Skill Qualifications

    • Bachelor’s degree or equivalent.
    • 5+ years of property claims adjusting experience, including 3 to 4 years adjusting large loss & complex commercial property claims.
    • Excellent oral and written communication skills.
    • Working experience with MS-Office (especially Word and Excel).
    • Comprehensive understanding of policy contract/statutes and claims processes.
    • Certified in CEA and Fair Claims Settlement Practices preferred.
    Apply
  • IT Application Test Analyst (Remote)

    POSITION SUMMARY

    The Application Test Analyst is responsible for ensuring the quality and reliability of our applications through thorough testing and analysis. The ideal candidate will have a strong attention to detail, excellent problem-solving skills, and the ability to work effectively in a collaborative team environment.

    PRIMARY DUTIES & RESPONSIBILITIES

    • Develop, execute, and maintain test plans, test cases, and test scripts, for Duck Creek Policy, Billing, Claims Insurance systems, and company’s website.
    • Conduct functional, regression, integration, and end to end testing to ensure the reliability and accuracy of IT applications.
    • Collaborate with cross-functional teams to ensure alignment between business requirements and testing activities.
    • Manage and perform testing, record results, and perform initial root cause of investigation.
    • Document test results, defects, and issues encountered during testing phases.
    • Participate in the analysis and troubleshooting of software defects to identify root causes and propose solutions.
    • Participate in Quality Assurance (QA), User Acceptance Testing (UAT), and Post-Live Testing to validate software releases.
    • Work closely with the development team, business analysts, and other stakeholders to ensure timely resolution of identified defects.
    • Stay updated on industry best practices and emerging technologies in software testing

    EDUCATION & EXPERIENCE REQUIREMENTS

    • Associate’s degree in computer science and/or 3 years’ equivalent work experience.
    • 3 years’ experience developing and executing comprehensive test plans and cases in Azure DevOps Test Plans.
    • Proven experience in testing Duck Creek Insurance Systems or similar insurance software.
    • Strong understanding of software testing principles, methodologies, and best practices.
    • 3 years’ experience developing documentation to support comprehensive test plans with good attention to detail.
    • 1 year experience preferred using Microsoft SQL, Microsoft Access, and Test Automation tools.
    • Strong communication and collaboration skills.
    • Proven analytical and problem-solving abilities and keen attention to detail.
    • Ability to work independently and as part of a team in a fast-paced environment.
    Apply
  • IT Application Test Supervisor (Remote)

    POSITION SUMMARY

    The IT Application Test Supervisor will apply subject matter expertise to oversee the testing process of services and products to ensure quality standards and project deadlines are met. The IT Application Test Supervisor will define, design, and deliver all testing work, including functional testing, system integration testing, regression, and support user acceptance testing. Additionally, this role will document queries, defects and provide adequate data to allow rapid resolution using DevOps, Agile methodologies, and best practices.

    PRIMARY DUTIES & RESPONSIBILITIES

    • Manage the flow of day-to-day operations within the manual and automated functional testing teams.
    • Plan, develop, execute, and maintain test strategy across products and platforms of the Association.
    • Analyze all testing needs based on software code development for internal business units.
    • Manage the testing efforts of the team with timely escalation of software code failure for triage.
    • Work with internal and external stakeholders to triage and prioritize issues for resolution.
    • Agree on Sprint testing timelines through collaboration with business areas within the IT department: Infrastructure, Development (Software and Database), and Business Analysts to ensure established deadlines are met.
    • Provide leadership, support, and guidance to team members.
    • Monitor testing progress that meet software code deployment deadlines for the Duck Creek Technologies platform.
    • Define and schedule load testing for the Duck Creek Technologies production environment.
    • Create and distribute reports to executive leadership and management on testing efforts.
    • Communicate the status of testing initiatives, quality risks, dependencies, gaps, or issues to the stakeholder groups and lead triage meetings.
    • Establish, document, enhance QA processes, and train internal and external stakeholders on those processes.
    • Define quality metrics and implement measurements to determine testing efficiency

    EDUCATION & EXPERIENCE REQUIREMENTS

    • Bachelor’s degree in Information Systems or related discipline.
    • Minimum of 5 years’ experience managing a testing team comprised of internal and external resources.
    • Solid hands-on experience with SAAS platforms, such as Duck Creek On-Demand and similar products (i.e., Guidewire)
    • Experience developing and executing comprehensive test plans and cases in Test Plans on various Test Management Tools.
    • Excellent organization, communication, leadership, project, and time management skills.
    Apply
  • Underwriter (Remote)

    POSITION SUMMARY

    The Underwriter is an individual who evaluates submitted risks to determine if coverage can be offered.  He/she handles complex transactions including the review of renewal referrals to ensure rating accuracy for Dwelling submissions.  This person assures that risks meet the FAIR Plan’s eligibility and underwriting requirements by continuous adherence to established underwriting standards.

    PRINCIPAL DUTIES AND RESPONSIBILITIES

    • Applies knowledge of insurance principles and coverages.
    • Applies available underwriting tools to guard against adverse risks.
    • Identifies, evaluates, and makes underwriting decisions according to FAIR Plan underwriting guidelines and program eligibility but often performs more complex tasks because of experience/knowledge.
    • Reviews new business applications for eligibility and completeness and declines applications that do not meet FAIR Plan underwriting requirements.
    • Reviews, evaluates, and monitors inspection reports for compliance and loss prevention.
    • Performs appropriate classification and rate changes upon notification of exposure changes.
    • Serves as a resource for determining eligibility.
    • Handles endorsement referrals and general underwriting correspondence including initial research of Department of Insurance Request for Assistance letters.
    • Handles renewal referrals from Operations to ensure correct rating.
    • Handles referrals from other departments.
    • Serves as an advisor to Underwriting Assistants and provides assistance and training to others.
    • Performs other duties as assigned by the Underwriting Supervisor, Underwriting Manager, or the Vice President of Underwriting and Product Management.

    EDUCATION AND EXPERIENCE

    • Bachelor’s Degree preferred.
    • Knowledge of Property products and coverages and the Principles of Insurance.
    • Strong verbal and written communication skills.
    • Attention to detail and accuracy.
    • Proven decision-making skills with minimal direction.
    • Proficient with Computers and Microsoft Office Suite.
    Apply