Careers

Pursue a meaningful career

At the FAIR Plan, we believe that your career is in your control. We offer our employees the chance to pursue a meaningful career in the insurance industry and offer a comprehensive benefits package.

View Openings

Benefits

The FAIR Plan promotes work-life balance through a competitive benefits package that includes:

  • 401K matching up to 6 percent
  • 11 paid holidays per year
  • Pension Plan
  • Competitive Salary
  • Sick Pay
  • Healthy work-life balance

Diversity and Inclusion

Diversity. Inclusion. They’re more than just words for us. Since 1968, California FAIR Plan has been a guiding example of implementing diversity and inclusion in the workplace. These hard-and-fast principles guide how we build our teams, cultivate leaders, and create a company that’s the right fit for every individual we employ. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. Lastly, we believe fostering teamwork and empowering individuals to work in a welcoming environment, where everyone is set up for success, will fulfill our commitment to excellent service.

Job Openings

Take a look at positions posted below for availability and complete job descriptions.
Please review our CCPA Notice to Applicants and Employees prior to submitting your resume.
We wish you all the best in your career!

  • Accounting Support Specialist

    POSITION SUMMARY

    The Accounting Support Specialist provides support to the existing accounts receivable and payable positions by taking the lead in resolving cash application questions, corresponding with internal and external customers and resolving inquiries as requested. This position also assists in compiling reports and organizes the filing and storing of accounting files.

    They assist in the timely and accurate premiums receipts processing function and responsible for resolution of all issues regarding cash applications. They correspond and manage all insureds, customers, brokers and CFP staff inquiries.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Responsible for sorting, prioritizing, and processing premiums receipts timely and accurately.
    • Assist with resolution of problems or issues arising out of payment remittances.
    • Respond to internal and external customers regarding inquiries for policy status, payment remittances, return premiums, cancellations, reinstatements, etc.
    • Perform data entry duties for Divisions I and II and CEA as assigned.
    • Receive and record cash payments, operate the cash register and make daily bank deposits.
    • Filing, scanning and organizing Accounting file systems.
    • Prepare commission garnishment correspondence for brokers including check requests and assessment letters.
    • Adhere to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    EDUCATION AND EXPERIENCE

    • High School Diploma required
    • Accounting course preferred
    • 2 to 4 years accounting work experience required.
    • Exceptional typing and 10key by touch skills required
    • Excellent oral and written communication – mail, email & phone calls in a professional manner while maintaining and improving customer relations
    • Basic to intermediate knowledge of Excel and Word
    Email Resume
  • Help Desk Support I (Remote/Hybrid)

    POSITION SUMMARY

    The Help Desk Support Technician’s role is to provide technical support to users on our LAN/WAN and Cloud environments. This person will also assist the IT Infrastructure Team with server and network support. Responsibilities include gathering and analyzing relevant issue data, resolving the issue reported and documenting the resolution in our incident reporting ticketing system. This person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate manner. Other duties will also include end user training and IT related (daily/monthly) operational tasks as assigned

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Receive and respond to all help desk tickets. Log the ticket into the management system and respond within SLA threshold, ensure every incident is entered and managed into ticketing system.
    • Ensure customer contact information is current in ticket management system.
    • Escalate inquiries to Help Desk Supervisor for triage and/or resolution.
    • Update and maintain issues knowledge base (Self Help) as appropriate.
    • Monitor internal customer help desk ticketing system for unassigned tickets.
    • General knowledge of service offerings, customer service principles and various computer software applications
    • Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations.
    • Identifies opportunities for use of solutions to improve efficiency and reduce waste.
    • Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas.
    • Works within guidelines of established procedures; obtains, clarifies and provides information within established procedures
    • Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate.
    • Regularly provided specific instructions to complete tasks; participates in regular reviews of assigned and completed tasks.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    KNOWLEDGE AND SKILL REQUIREMENTS

    • Associates degree in IT/ Computer Science and/or 2 years of experience
    • Working technical knowledge of Windows Server and PC, and MAC operating systems
    • Microsoft Windows Active Directory and Office 365 apps
    • VDI technology, Anti-virus, MDM, VMware, VEEAM backup/replication – preferred
    • Minimum 1 year application support experience with Microsoft 365 and CRM solutions.
    • Working technical knowledge of industry standards regarding network hardware and protocols
    • AWS Cloud experience with EC2 and S3 technologies.
    • 2 years hands-on hardware troubleshooting experience.
    • Certifications: Microsoft Certified IT Professional (MCITP) – preferred
    • CompTIA’s A+ (preferred)
    • Azure Fundamentals Certification (required)
    • CompTIA’s Network + (preferred)
    • AWS certified (preferred)
    Email Resume