Careers

Pursue a meaningful career

At the FAIR Plan, we believe that your career is in your control. We offer our employees the chance to pursue a meaningful career in the insurance industry and offer a comprehensive benefits package.

View Openings

Benefits

The FAIR Plan promotes work-life balance through a competitive benefits package that includes:

  • 401K matching up to 6 percent
  • 11 paid holidays per year
  • Pension Plan
  • Competitive Salary
  • Sick Pay
  • Healthy work-life balance

Diversity and Inclusion

Diversity. Inclusion. They’re more than just words for us. Since 1968, California Fair Plan has been a guiding example of implementing diversity and inclusion in the workplace. These hard-and-fast principles guide how we build our teams, cultivate leaders, and create a company that’s the right fit for every individual we employ. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. Lastly, we believe fostering teamwork and empowering individuals to work in a welcoming environment, where everyone is set up for success, will fulfill our commitment to excellent service.

Job Openings

Take a look at positions posted below for availability and complete job descriptions.
Please review our CCPA Notice to Applicants and Employees prior to submitting your resume.
We wish you all the best in your career!

  • Claims Contents Specialist (Remote)

    POSITION SUMMARY

    The Contents Specialist is responsible for supporting insurance claims activity and assisting in the resolution of content claims.  Interacts with independent adjusters, internal claims examiners, and policy holders, reviews claim forms and other records to determine contents insurance coverage, payment recommendations and settlements.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Investigates, evaluates, and adjusts large contents claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
    • Ensure all contents settlements have been made in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.
    • Utilizes available tools and deprecation guidelines to price out large content inventories.
    • Conducts daily diary reviews on assigned claim files to ensure status letters are sent to policyholders timely and in accordance with Department of Insurance regulations.
    • Pays and processes large contents claims within designated authority level.
    • Identifies fraud or illegal activity indicators and follow internal processes to refer the questionable claim to the appropriate personnel for follow up.
    • Maintains compliance with the Department of Insurance and Company policy & procedures.
    • Escalates any claims involving litigation to management.
    • Adheres to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    KNOWLEDGE AND SKILLS REQUIREMENTS

    • High School Diploma or its equivalent required.
    • 1+ years Property Claims or equivalent experience.
    • Experience with XactContents preferred.
    • Proven attention to detail and time management skills.
    • Proficient with MS-Office (especially Word and Excel).
    • Achievement of or actively pursuing a Property Casualty Insurance preferred.
    Email Resume
  • Claims Coverage Specialist (Remote)

    POSITION SUMMARY

    The Claims Coverage Specialist reviews and evaluates moderate to complex coverage issues (homeowners and commercial claims) and makes recommendations for resolution.  Researches and documents legal interpretations and case law regarding policy interpretation.  Interacts with staff, independent adjusters, and policyholders to oversee settlements that have been made in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.  Assists in resolving and tracking Department of Insurance compliance regulations.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Examine claims with moderate to complex coverage issues to determine the extent of coverage and validity of the claims.
    • Interact with customers, staff, independent adjusters, and management to resolve coverage issues.
    • Research and document legal interpretations and case law in relation to claims coverages.
    • Confer with claims management and legal counsel on claims involving litigation.
    • Maintain compliance with the Department of Insurance and Company procedures.
    • Assist in resolving Department of Insurance complaints, as well as analyze any violations and recommend trends or areas of opportunity for training/process updates.
    • Understanding of fraudulent and illegal insurance practices.
    • Adhere to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

     

    The individual in this position must meet the following general requirements:

    • Bachelor’s degree or equivalent.
    • Minimum of 5 to 7 years property claims adjusting experience and excellent customer service.
    • Underwriting and/or legal experience can be combined with property claims experience.
    • Experience handling moderate to complex coverage issues in homeowners and commercial claims.
    • Experience monitoring company compliance regulations.
    • Experience responding to and communicating with the Department of Insurance.
    • Excellent oral and written communication skills.
    • Working experience with MS-Office (especially Word and Excel).
    • Comprehensive understanding of policy contract/statutes and claims processes.

    Certified in California Earthquake Authority and CA Fair Claims Settlement Practices preferred.

    Email Resume
  • Claims Examiner (Remote)

    POSITION SUMMARY:

    Process insurance claims for property or commercial losses based on coverage, appraisal, and verifiable damage.  Interacts with independent adjusters and policy holders, reviews claim forms and other records to determine insurance coverage, payment recommendations and settlements have been made in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

    PRINCIPAL DUTIES AND RESPONSIBILITIES:

    • Investigate, evaluate, and adjust claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
    • Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies.
    • Enter claim transactions, such as payments, reserves, notes, and other documentation in a clear and concise manner.
    • Examine claims investigated by independent adjusters, including further investigation of questionable claims to determine payment authorization.
    • Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders timely and in accordance with Department of Insurance regulations.
    • Pay and process claims within designated authority level.
    • Supervise independent adjusters to ensure they have followed CFP IA Guidelines.
    • Comprehensive understanding of policy contract/statutes and claims processes of the CFP.
    • Understanding of fraudulent and illegal practices.
    • Maintains compliance with the Department of Insurance and Company policy & procedures.
    • Reviews reports submitted by independent adjusters, verifies coverage, and authorizes timely payments to policyholders.
    • Reviews independent adjuster’s correspondences to policyholders for accuracy and completeness. Communicates to adjusters and/or others involved to secure missing information.
    • Promptly negotiates settlements, making sure that the settlement reflects the actual insured losses while ascertaining that the insurer is protected from invalid claims.
    • Confer with Vice President of Claims and legal counsel on claims involving litigation.
    • Adhere to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    EDUCATION AND EXPERIENCE:

    • Minimum Bachelor’s degree or equivalent preferred.
    • Excellent oral and written communication skills.
    • Working experience with MS-Office (especially Word and Excel) is required.
    • 3 to 5 years property claims experience and excellent customer service.
    • Comprehensive understanding of policy contract/statutes and claims processes.
    • Certified in CEA and Fair Claims Settlement Practices.
    Email Resume
  • Claims Manager (Remote)

    POSITION SUMMARY

    The Claims Manager is responsible for managing a large team of Independent Claims Adjusters, and oversees property loss claims on dwelling and commercial fire policies based on coverage, appraisal and verifiable damage. Ensures claims handling is compliant with California Fair Claims Settlement Practices Regulations, settlements are sound and complete, reviews and investigates when necessary. Familiar with a variety of the field’s concepts, practices and procedures. A first line leader, the Manager will mentor, coach and train staff resulting in consistent quality results.

    PRINCIPAL DUTIES AND RESPONSIBILITIES

    • Perform or supervise all personnel and functions related to claims management.
    • Assist in evaluating current processes to increase production and streamline workflow to ensure reports are timely and accurate.
    • Review and supervise independent adjuster reports, and authorize claim payment and expense payments.
    • Acts as liaison with other departments and coordinates workflow with them as needed.
    • Reviews department letters, forms and reports for accuracy and up-to-date information.
    • Identify trends and create reports to manage those trends.
    • Leads department or individual meetings to communicate issues, changes, company business, and department progress toward meeting goals.
    • Oversee staff training and team building.
    • Assists with company training for independent adjusters.
    • Coordinates and attends field inspections when necessary.
    • Assist in managing and coordinating SIU.
    • Mentors, coaches, and trains personnel to achieve desired goals and position objectives.
    • Proactively assesses claims processes and develop strategies to maintain or improve performance.
    • Monitors and documents ongoing performance utilizing objective data and subjective observations
    • Collaborates with employees individually and as a unit to promote accurate and ongoing performance feedback and promote career development.
    • Conducts daily diary reviews to evaluate claims representative’s performance
    • Performs open and closed file evaluations and audits.
    • Manage and set priorities on the daily operations of department. Manage employee performance to achieve unit, department and corporate company goals.
    • Implement policies to manage compliance requirements with claim handling guidelines and ensure good faith claim handling. Create metrics and monitor results.
    • Direct Adjusters on proper reserving and payments.
    • Monitor and report on performance of outside vendors.
    • Proactively assess Claims Processes to develop strategies to seek continual process improvement.
    • Contributes to project reviews and approves detailed designs and cost estimates for projects.
    • Works in conjunction with the Claims Compliance Training and Vendor Manager.
    • Assist Vice President of Claims as needed.
    • Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements.
    • Writes and conducts employee performance reviews and provides ongoing performance feedback. Makes hiring and compensation recommendations. May get input from Sr. Management/Executive Management.
    • Adhere to Federal and State laws and regulations.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    EDUCATION AND EXPERIENCE

    • Bachelor degree
    • Minimum 10 years experience in property claims handling and/or investigation.
    • Minimum 5 years of management or manager role experience.
    • Fair Claims Settlement Practices Regulations & SIU Certification
    • This job requires someone with strong verbal and writing skills.
    • Previous supervisory or management experience.
    • Basic knowledge of computer software, i.e., Microsoft Word, Excel and Outlook.
    Email Resume
  • Claims Supervisor (Remote)

    Position Summary:

    Supervises a team of examiners in the investigation of insurance claims for property or commercial losses based on coverage, appraisal, and verifiable damage.  Provides leadership to their assigned team to assure maximum quality and efficiency and adherence to Department of Insurance regulations and internal Claims practices and policies.

    Principal Duties & Responsibilities:  

    • Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies.
    • Confer with Claims management and/or legal counsel on claims involving litigation.
    • Enter claim transactions, such as payments, reserves, notes, and other documentation in a clear and concise manner.
    • Examine claims investigated by examiners, including further investigation of questionable claims to determine payment authorization.
    • Apply claims technical knowledge and human relations skills to promote fair and prompt settlement of claims.
    • Conduct daily diary reviews on claim files to insure status letters are sent to policyholders timely and in accordance with Department of Insurance regulations.
    • Review and approve claims within designated authority level.
    • Supervise examiners to ensure they have followed CFP IA Guidelines.
    • Verify and analyze data used in settling claims to ensure validity and that settlement is in Understanding of fraudulent and illegal practices.
    • Maintains compliance with the Department of Insurance and Company procedures.
    • Supervises team of claims examiners, verifies coverage, and authorizes timely payments to policyholders
    • Reviews examiners correspondences to policyholders for accuracy and completeness.
    • Communicates to examiners and/or others involved to secure missing information.
    • Promptly negotiates settlements, making sure that the settlement reflects the actual insured losses while ascertaining that the insurer is protected from invalid claims in accordance with company practices and procedures.
    • Evaluates, coaches, and leads assigned examiners in accordance with company human resources and claims processes and procedures.
    • Leads and participates in special projects to improve department quality, efficiency, and customer service.
    • Adhere to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    KNOWLEDGE AND SKILLS REQUIREMENTS

    • Bachelor’s degree or equivalent.
    • Excellent oral and written communication skills.
    • Working experience with MS-Office (especially Word and Excel) is required.
    • Property claims experience and excellent customer service.
    • Comprehensive understanding of policy contract/statutes and claims processes. Previous claim handling experience in Property Field, SIU and Subrogation Claim Handling.

    Certified in CEA and Fair Claims Settlement Practice

    Email Resume
  • Claims Vendor Coordinator (Remote)

    POSITION SUMMARY

    The Claims Vendor Coordinator develops and manages vendor service level agreements, billing guidelines and onboarding of new adjusting firms.  This position is responsible for overseeing the day-to-day operations of the vendors, identifying training needs, assigning claims, and tracking performance.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Develops and maintains standard metrics of vendor performance.
    • Identifies deficiencies and works with IA firms, Claims management and other internal resources, including trainers and file reviewers, to mitigate issues and provide solutions.
    • Develops and maintains standard metrics to monitoring vendor bills and policies.
    • Implements and maintains policies to manage compliance requirements with claim handling guidelines and ensure good faith claim handling.
    • Utilizes a scorecard to measure and improve vendor performance.
    • Identifies staffing needs and works with Claims management and vendors to secure and release vendors as necessary to maintain appropriate staffing levels.
    • Maintains strategic relationships with existing and new vendors to service immediate and emerging needs.
    • Secure CAT adjusting firm capacity and pre-negotiate terms with IA’s.
    • Conduct monthly audits of service level agreements, with a focus on quality management and process improvement.
    • Act as the California Earthquake Authority liaison.
    • Adhere to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    Knowledge and Skills Requirements

    • Bachelor’s degree or equivalent
    • 3+ years’ experience in property claims, including experience in large loss property claims
    • 2+ years in vendor management
    • Fair Claims Settlement Practices Regulations & SIU Certification
    • Demonstrated communication skills, both verbal and writing skills

    Proficient with Microsoft Office Suite of Products.

    Email Resume
  • Commercial Property Examiner (Remote)

    Position Summary:

    Reviews, evaluates and processes complex commercial insurance claims and makes recommendations for resolution.  Examines, and authorizes commercial insurance claims investigated by independent adjusters.  Interacts with independent adjusters and policyholders to oversee the review of claim forms and other records to determine insurance coverage and that payment recommendations and settlements have been made in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

    Principal Duties & Responsibilities:

    • Manages a caseload of commercial property claims from assignment through resolution.
    • Examines commercial claims investigated by independent adjusters to determine the extent of insurance coverage and validity of the claims.
    • Reviews and adjusts commercial loss reserves submitted by independent adjusters to ensure reserving activities are consistent with company policies.
    • Reviews reports submitted by independent adjusters, verifies coverage, and authorizes timely payments to policyholders
    • Reviews independent adjuster’s correspondences to policyholders for accuracy and completeness. Communicates to adjusters and/or others involved to secure missing information.
    • Promptly negotiates settlements, making sure that the settlement reflects the actual insured losses while ascertaining that the insurer is protected from invalid claims.
    • Collaborates with assigned internal personnel and/or legal counsel on claims involving litigation.
    • Investigates, evaluates, and adjusts claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
    • Oversees independent adjuster files to ensure they have followed CFP IA Guidelines.
    • Verifies and analyzes data used in settling claims to ensure validity and that settlement is in accordance with company practices and procedures.
    • Maintains compliance with the Department of Insurance and Company procedures.
    • Identify fraud or illegal activity indicators and follow internal processes to refer the questionable claim to the appropriate personnel for follow up.
    • Adheres to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    Knowledge and Skill Qualifications:

    The individual in this position must meet the following general requirements:

    • Bachelor’s degree or equivalent.
    • 5+ years of property claims adjusting experience, including 2+ years adjusting commercial property claims.
    • Excellent oral and written communication skills.
    • Working experience with MS-Office (especially Word and Excel).
    • Comprehensive understanding of policy contract/statutes and claims processes.

    Certified in CEA and Fair Claims Settlement Practices.

    Email Resume
  • Customer Service Representative (Remote)

    POSITION SUMMARY:

    The Customer Service Representative (CSR) is an individual who provides information to callers regarding payment or policy status as well as correspondence received from the FAIR Plan.  In addition, the CSR provides assistance to those who come to the front desk and handles agency licensing transactions, as applicable.  This person displays a high level of courtesy in providing a satisfactory response to customers or brokers.

    PRINCIPAL DUTIES & RESPONSIBILITIES:

    While no Job Description can possibly include all duties that may be required by the Association, the following is a summary of the primary responsibilities of the position.

    • Answers incoming calls and assists callers with inquiries. Examples include but are not limited to: new business (quotation/payment status); renewals (payment/issuance status); endorsements (processing status/evidence of insurance requests); inspections; deficiency letters; cancellations/non renewals; and CEA (payment/policy/quotation status).
    • Performs daily assigned work with primary emphasis on call center activities.
    • Researches and resolves customer or broker questions/problems.
    • Handles agency licensing tasks (registering new brokers, address changes, agency mergers, etc.).
    • Follows up with other departments to resolve problem files.
    • Inputs data in a desktop database for all incoming calls.
    • Assists customers at the front desk when necessary.
    • Handles agency licensing tasks (registering new brokers, address changes, agency mergers, etc.).
    • Distributes faxes and other correspondence to the department.
    • Facilitates the processing of evidence of insurance requests as required.
    • Participates in individual and group training designed to improve service.
    • Performs additional duties or special projects as assigned.
    • Adhere to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    KNOWLEDGE AND SKILLS REQUIREMENTS:

    The individual must meet the following requirements:

    • Exhibit good communication skills with emphasis on phone skills.
    • Demonstrate good interpersonal skills (both internal and external) and work well in a team environment.
    • Perform slightly varied moderately complex tasks.
    • Exercise occasional decision making and judgment.
    • Perform tasks with minimal supervision.
    • Have a solid understanding of rules and procedures in order to provide accurate information to callers.
    • Prior insurance experience, call center experience, and coverage knowledge preferred.
    • High school diploma and basic computer skills required.
    Email Resume
  • Customer Service Supervisor (Remote)

    POSITION SUMMARY

    The Customer Service Supervisor will work in alignment with the department manager to foster an environment of World Class Service by overseeing and assessing staff activities to achieve optimal service level objectives. This person will serve as a training resource for the department, assist in monitoring the department’s daily work and the overall quality of the CSR’s phone calls. The Customer Service Supervisor should be keen on identifying performance opportunities and training needs for all staff with an eye for continuous improvement. The supervisor will take part in hiring, training, and CSR development.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Evaluates, coaches, and leads CSR’S in accordance with customer service processes and procedures.
    • Assist the Customer Service Manager to manage and lead the Customer Service Department.
    • Hire, train, coach, and lead CRSs.
    • Train new CSRs on the systems, policies, processes, and procedures.
    • Perform real time monitoring of call queues, ensuring high level service and responding to unfavorable call trends.
    • Monitor the amount of time that CSRs are offline each hour and maximize desirable ASA trends.
    • Handle and resolve escalated calls to reasonable conclusions.
    • Answer staff questions, provide direction, diffuse situations and handle issues that cannot be fielded by staff.
    • Provide weekly reports to management on customer service metrics with recommended actions.
    • Maintain the customer service team schedule, attendance records, and assist in payroll.
    • Conduct quality call audits and provide feedback to CSRs.
    • Ensure staff members are achieving desired service levels requirements, inspire/motivate staff, and initiate performance management steps when needed.
    • Prepare reports by analyzing call center data to improve processes.
    • Performs additional duties or special projects as assigned.
    • Adhere to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Association’s mission, abide by the Association’s values and fulfill the Association’s Strategic Objectives.

    EDUCATION AND EXPERIENCE

    The individual must meet the following requirements:

    • 1 year of Customer Service supervisory experience
    • Working experience with MS-Office is required.
    • College degree is preferred
    • A self-directed and motivated individual with problem-solving and management experience.
    • Excellent written and verbal communication skills
    • Strong Excel skills (pivot tables, charts, data validation)
    • Strong leadership abilities to develop, direct and motivate employees.
    • Strong organizational skills to manage and prioritize projects.
    • Strong presentation and communication skills (verbal and written).
    • Strong interpersonal skills and experience working in a team environment.
    • Familiarity with service level agreements
    • Customer service phone system competency in monitoring phone data analytics.

    Thorough understanding of general insurance concepts relating to exposure and risk analysis.

    Email Resume
  • Data Entry Clerk

    POSITION SUMMARY

    The Data Entry Clerk is an individual who screens incoming new business application and endorsement requests to determine eligibility and approves or declines the requests using pre-determined screening parameters.

    PRINCIPAL DUTIES AND RESPONSIBILITIES

    • Screen new business applications for accuracy and completion along multiple lines of business (Dwelling, Commercial, and California Earthquake Authority (CEA)).
    • Enters or declines applications based on screening parameters.
    • This person also completes the basic data entry for new Business owners (BOP) applications and refers them to Underwriting to determine eligibility and Class Code assignment.
    • Assigns appropriate rate code for Commercial quotations
    • Issues BOP quotations based on instructions from Underwriting.
    • Issues new business policies and orders inspections for all lines of business that are not auto-issued or auto-ordered by the System.
    • Reviews any correspondence submitted with the Quotation payment and assigns an effective date for the policy.
    • Screens and/or issues money endorsements, non-money endorsements, cancellation requests, non-renewals and reinstatements for all lines of business.
    • Approves or declines any of these transactions based on pre-determined screening parameters and completes any needed data entry.
    • When necessary, refers any items to Underwriting for review.
    • Processes Evidence of Insurance requests for both new business and endorsements.
    • Handles the review and issuance of Dwelling and Commercial manual renewals.
    • Reviews the rating variables on renewals to ensure correct rating.
    • Prints the inspection report listings, processes incoming CEA inspections to the system and gives to underwriting for review.
    • Reviews the nightly cycle print to make sure it is complete and accurate.
    • Performs additional duties or special projects as assigned.
    • Adhere to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    EDUCATION AND EXPERIENCE

    The individual must meet the following requirements:

    • One to two years of Data Entry experience.
    • Great typing skills.
    • Exercise occasional decision making and judgment.
    • Ability to review and analyze information in order to ensure that submission standards are being met
    • Demonstrate good interpersonal skills.
    • Perform tasks with occasional supervision.
    • Pay attention to details and follow guidelines.
    • Have a solid understanding of rules and procedures for the processing of incoming requests.

    High School diploma and computer skills required.

    Email Resume
  • IT Programmer Analyst (Remote)

    POSITION SUMMARY

    The Programmer Analyst’s role is to create and implement data management and collection techniques via applications programming in accordance with business and technical specifications. The Programmer Analyst will also be responsible for maintaining technical documentation, supporting existing applications, identifying program needs based on data collected and analyzed, aiding in the creation of technical specifications, aiding in creating comprehensive test cases, and applying upgrades.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Program applications in accordance with business and technical specifications.
    • Maintains established applications using defined procedures.
    • Applies and troubleshoots vendor supplied upgrades; follows established methods for integrating or interfacing multiple applications.
    • Assists in developing application modifications to enhance functionality; creates and updates documentation for applications and may provide training to users on new or changed processes.
    • Performs systems analysis and develops beginning to intermediate programming code.
    • Provides on-call support and problem resolution for applications or systems.
    • Maintains current knowledge of relevant technology, programming skills, and applications. Participates in professional development activities as appropriate.
    • Evaluates and tests new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines and best practices.
    • Responsible for coordination and oversight of small to medium scale technology projects, to include oversight of allocated resources.
    • Consults with Programmer Analyst Lead as needed in all project phases.
    • Performs miscellaneous job-related duties as assigned.
    • Adheres to Federal and State laws and regulations.

    EDUCATION AND EXPERIENCE

    • Bachelor’s degree in Information Systems or related
    • Minimum 3 years of progressive experience directly related to the duties and responsibilities specified.
    • Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
    • Knowledge of current technological developments/trends in area of expertise.
    • Solid background in Java, SQL, Visual Basic, C Sharp or equivalent for client/server applications
    • Solid background in developing web applications using Java, .NET, Python, or equivalent
    • Solid knowledge of Microsoft Access, and Crystal Reports
    • Skilled in planning, designing, installation, testing, and modification of basic systems or supporting subsystems.
    • Ability to implement, troubleshoot, debug programming changes and modifications of basic complexity and/or assists with development of more advanced programming complexity.
    • Some background and knowledge of Onbase a plus but not required
    • Property and Casualty insurance background a plus but not required.
    • Ability to communicate technical information to non-technical personnel.
    • Solid documentation writing skills
    Email Resume
  • IT Security Administrator (Remote)

    POSITION SUMMARY

    The Security Administrator’s role is to design, build, implement and support security and infrastructure systems across the organization. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all security systems and infrastructure systems.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Develop and implement policies for security and server infrastructure, including Cloud technologies, related documentation, and technical specifications information.
    • Plan and implement any improvement, modification, or replacement of security infrastructure components.
    • Conduct research on security products, services, protocols, and standards in support of network procurement and development efforts.
    • Interact and negotiate with vendors, outsourcers, and contractors to secure security and network products and services.
    • Develop and implement policies, procedures, and associated training for security resource administration, appropriate use, and business continuity/disaster recovery.
    • Conducting security assessments through vulnerability testing and risk analysis.
    • Monitoring and auditing security access and log analysis of security infrastructure.
    • Continuously updating incident response and business continuity/disaster recovery plans.
    • Verifying third-party vendors’ security standards and collaborating to meet security requirements.
    • Intrusion prevention management, which involves monitoring network traffic to detect potential threats and then responding to these threats promptly.
    • Adheres to Federal and State laws and regulations.

    EDUCATION AND EXPERIENCE

    The individual must meet the following requirements:

    • Bachelor’s degree in Computer Science or related field.
    • Information Security Certification: PCIP, CISSP, CISM, CRISC, Security+ – preferred
    • Minimum 2 years of extensive hands-on technical knowledge of security systems, protocols, and standards such as NIST, ISO, Cobit and OWASP
    • Strong knowledge of security management and analysis tools, including SolarWinds and Fortinet (preferred).
    • 3 years of experience building, configuring, and maintaining IT infrastructure
    • Knowledge of Security Frameworks: NIST and ISO
    • 3 years of experience hardware, software, and network connection troubleshooting experience.
    • Working technical knowledge of current network hardware, including Fortinet and Barracuda.
    • 3 years of experience with Anti-virus software, intrusion detection systems, and other network security systems and best practices.
    • Strong written and oral communication skills.
    Email Resume
  • IT Solution Architect (Remote)

    The solution architect examines functional specifications and translates them into system guidelines that shape project development as well as find ways to align projects with enterprise-level systems. This position is responsible for understanding the business objectives and conducting research on existing systems and/or new technology to devise solutions to meet the business needs.

     

    PRINCIPAL DUTIES AND RESPONSIBILITIES
    • Collaborates with the business to understand the problem and / or objective needing a technical solution.
    • Comprehend business strategies and requirements and develop necessary designs and plans to ensure projects and solutions satisfy those needs
    • Stays current with new technology to recommend tools to enhance the Association’s efficiency.
    • Leads the design and implementation of new technology to further the Association’s goals.
    • Gathers functional requirements and assess existing systems to develop project specifications and design.
    • Creates technical specifications from business requirements for programmers and other development staff.
    • Coordinates with test analysts to build test matrixes related to projects.
    • Collaborate with IT staff and business partners to create prototypes and proofs of concept as a means of eliciting and defining requirements,
    • Conducts research on existing systems and configurations to determine whether added time and work is necessary to align the project with enterprise-level systems.
    • Directs and oversees the activities of a team of developers
    • Acts as a liaison between the business and development teams.
    • Works with outside vendors to develop and implement specific aspects of the software solution.
    • Mentor, educate, and train colleagues as requested

     

    EDUCATION AND EXPERIENCE
    • Bachelor’s Degree in computer science or related field.
    • 5 years’ IT experience, with at least 3 years as a solution architect or equivalent experience.
    • Experience leading and implementing large technology projects.
    • Demonstrated project management and business analysis skills.
    • Property and casualty insurance background a plus.
    • 2+ years or Visio or equivalent diagramming experience
    • Understanding of cloud computing platforms employing virtual desktops
    • Sound knowledge of Microsoft SQL databases
    • Onbase content and workflow management software a plus
    • In-depth understanding of system integrations and use of Application Programming Interfaces (API’s)
    Email Resume
  • Large Loss Property Claims Examiner (Remote)

    Reviews, evaluates and processes complex insurance claims and makes recommendations for resolution.  Examines, and authorizes insurance claims investigated by independent adjusters.  Interacts with independent adjusters and policyholders to oversee the review of claim forms and other records to determine insurance coverage and that payment recommendations and settlements have been made in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

     

    PRINCIPAL DUTIES AND RESPONSIBILITIES
    • Manages a caseload of high complexity property claims from assignment through resolution.
    • Examines large loss claims investigated by independent adjusters to determine the extent of insurance coverage and validity of the claims.
    • Reviews and adjusts large loss reserves submitted by independent adjusters to ensure reserving activities are consistent with company policies.
    • Reviews reports submitted by independent adjusters, verifies coverage, and authorizes timely payments to policyholders
    • Reviews independent adjuster’s correspondences to policyholders for accuracy and completeness. Communicates to adjusters and/or others involved to secure missing information.
    • Leads a team of independent adjusters as assigned during Catastrophe and /or high claims volume time periods.
    • Collaborates with assigned internal personnel and/or legal counsel on claims involving litigation.
    • Investigates, evaluates, and adjusts claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
    • Oversee independent adjuster files to ensure they have followed CFP IA Guidelines.
    • Verifies and analyzes data used in settling claims to ensure validity and that settlement is in accordance with company practices and procedures.
    • Maintain compliance with the Department of Insurance and Company procedures.
    • Identify fraud or illegal activity indicators and follow internal processes to refer the questionable claim to the appropriate personnel for follow up.
    • Promptly negotiates settlements, making sure that the settlement reflects the actual insured losses while ascertaining that the insurer is protected from invalid claims.

     

    EDUCATION AND EXPERIENCE
    • Bachelor’s degree or equivalent.
    • 5+ years of property claims adjusting experience, including 2+ years adjusting large loss property claims.
    • Excellent oral and written communication skills.
    • Working experience with MS-Office (especially Word and Excel).
    • Comprehensive understanding of policy contract/statutes and claims processes.
    • Certified in CEA and Fair Claims Settlement Practices.

     

    The CA FAIR Plan supports California homeowners in need of fire/property insurance that are unable to obtain in the standard market. We offer a diverse, inclusive environment, fostering teamwork and work-life balance. Join us!

    Email Resume
  • President

    POSITION SUMMARY

    The President will be a customer & employee-centric executive, focused on doing what is best for the CA FAIR Plan employees and members the organization serves. They will provide strong and visionary leadership working with the staff and the board to establish short and long-term strategic goals.  The President will advocate for the California Fair Plan’s key role as a temporary safety net for customers unable to find coverage in the admitted market.  Specifically, they will ensure operations, fiscal, human resource, technology, and programmatic strategies are effectively implemented across all segments of the organization.  They will also be responsible for fostering the highest level of commitment among employees, through transparent communication about business challenges, successes and results. The President will create an environment that is diverse, inclusive, fostering teamwork and work-life balance which empowers people to autonomously attain clear goals in alignment with business ethics and strategy.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Create and execute strategic plans ensuring alignment with short-term and long-term objectives
    • Establishes an environment where business areas are accountable for achieving established goals and results
    • Design of new products and pricing plans which will adequately cover customers, fund current and future losses and cover operating costs
    • Expansion of claims adjusting capacity and scope of peril expertise
    • Expansion of customer service capacity for a growing policyholder population
    • Continued evolution of IT capabilities to support more efficient policy issuance, claims adjusting and customer service
    • Acquire access to capital to protect the California FAIR Plan and member companies
    • Build relationships with key partners and stakeholders
    • Maintain and further deepen knowledge of the insurance industry and California insurance law
    • Represent the company as required, including attendance of functions, industry events and public meetings
    • Good steward of policyholder, organization and industry resources
    • Ability to quickly pivot to adapt and respond to challenges and pressures facing the organization
    • Adheres to Federal and State laws and regulation as well as company policies and business ethics
    • Any other duties needed to help fulfill the Associations Mission, abides by the Association’s Values, and fulfills the Association’s Strategic Objective

    EDUCATION AND EXPERIENCE

    • Bachelor’s degree in business related field required.
    • Proven experience as a President, CEO or other executive level managerial position.
    • 15+ years insurance industry experience.
    • Experience in developing company strategies and implementing company mission, vision and goals.
    • Futurist; open minded and curious about learning from the past and learning about the future
    • Proven communication, negotiation and financial acumen skills
    • Analytical abilities and problem-solving skills.
    • Excellent public speaking and communication skills including verbal and written with experience creating executive level presentations and presenting to executives.
    • Knowledgeable of property insurance principals.
    • Resilient, flexible & transparent – stress tested and able to absorb the pressures that go along with the President role; has the emotional intelligence to perform well in a variety of situations.
    • Ability to work transparently and cooperatively with a Board, including accepting and acting on Board input.

    Experience managing an insurance organization and working with various stakeholders (with, at times, varying objectives); can build and maintain relationships with a set of stakeholders (customers, DOI, media, employees, partners, regulatory bodies, etc.); comfortable serving as the face of the Company.

    Email Resume
  • Sr. Claims Examiner (Remote)

    Position Summary:

    Reviews, evaluates and processes insurance claims and makes recommendations for resolution.  Examines, and authorizes insurance claims investigated by independent adjusters.  Interacts with independent adjusters and policyholders to oversee the review of claim forms and other records to determine insurance coverage and that payment recommendations and settlements have been made in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

    Principal Duties & Responsibilities:

    • Examine moderate to complex claims investigated by independent adjusters to determine the extent of insurance coverage and validity of the claims.
    • Review and adjust moderate to high reserves submitted by independent adjusters to ensure reserving activities are consistent with company policies.
    • Reviews reports submitted by independent adjusters, verifies coverage, and authorizes timely payments to policyholders
    • Maintain contact with independent adjusters, policy holders, vendors, or brokers when necessary.
    • Promptly negotiates settlements, making sure that the settlement reflects the actual insured losses while ascertaining that the insurer is protected from invalid claims.
    • Confer with Claims Management and legal counsel on claims involving litigation.
    • Enter claim transactions, such as payments, reserves, notes, and other documentation in a clear and concise manner.
    • Investigate, evaluate, and adjust claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
    • Conduct daily diary reviews on claim files to insure status letters are sent to policyholders timely and in accordance with Department of Insurance regulations.
    • Pay and process claims within designated authority level.
    • Supervise independent adjusters to ensure they have followed CFP IA Guidelines.
    • Verify and analyze data used in settling claims to ensure validity and that settlement is in accordance with company practices and procedures.
    • Maintain compliance with the Department of Insurance and Company procedures.
    • Understanding of fraudulent and illegal practices.
    • Reviews independent adjuster’s correspondences to policyholders for accuracy and completeness. Communicates to adjusters and/or others involved to secure missing information.
    • Adhere to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    The individual in this position must meet the following general requirements:

    • Bachelor’s degree or equivalent.
    • 5 to 7 years of property claims adjusting experience and excellent customer service.
    • Excellent oral and written communication skills.
    • Working experience with MS-Office (especially Word and Excel).
    • Comprehensive understanding of policy contract/statutes and claims processes.

    Certified in CEA and Fair Claims Settlement Practices.

    Email Resume
  • Staff Accountant

    POSITION SUMMARY

    The Accountant is responsible for W-9 maintenance and 1099 reporting for vendors and brokers, as well as commission accounting. Assist with the unclaimed property check reissuance process.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Responsible for requesting and maintaining W-9 information for vendors, brokers and assist with vendor maintenance in the general ledger, premiums and claims systems.
    • Assist with 1099 process with software vendor including TIN matching, 1099 forms submission, IRS withholding notices and remittance of funds to IRS, if any.
    • Process daily transactions for commission accounting (i.e. payments, withholdings, and resolution of commission inquiries).
    • Process timely transmission of cash disbursements, voids, etc. to the bank.
    • Assist with preparation of journal entries for company credit card transactions.
    • Perform as a backup for processing daily transactions in accounts payable (i.e. obtain approvals and issue checks).
    • Support timely and efficient accounts payable daily and month-end close processes.
    • Assist with the unclaimed property process by timely reissuing checks and updating information in unclaimed property software.
    • Process and upload disbursements using Integration Manager (Great Plains).
    • Assist external auditors during audit time.
    • Adhere to Federal and State laws and regulations.
    • Any other duties needed to help fulfill the Association’s Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    KNOWLEDGE AND SKILL QUALIFICATIONS

    The individual in this position must meet the following general requirements:

    • Bachelor’s degree or equivalent in Accounting.
    • 3 to 5 years of relevant work experience.
    • Excellent oral and written communication skills.
    • Proficient to advanced Microsoft Excel and Word skills.
    • Strong knowledge of Microsoft Dynamics Great Plains, including the Payables Module.

    Knowledge of 1099 filing software (SOVOS) desirable.

    Email Resume
  • Underwriting Assistant (Remote)

    POSITION SUMMARY

    The Underwriting Assistant is an individual who must apply basic underwriting skills to assure that new business applications, endorsement requests, and inspections meet program criteria and underwriting requirements.  They perform duties within the underwriting rules and procedures established by Underwriting Management.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    • Reviews new business applications for eligibility and completeness and declines applications that do not meet FAIR Plan underwriting requirements.
    • Applies available underwriting tools to guard against adverse risks.
    • Makes underwriting decisions according to the FAIR Plan’s underwriting rules.
    • Assists Underwriters in review of endorsement referrals, inspections and other underwriting correspondence.
    • Handles referrals from other departments.
    • Performs supportive office functions relevant to underwriting operations.
    • Researches and resolves daily problems.
    • Applies knowledge of insurance principles and coverages.
    • Performs other duties as assigned by the Underwriting Manager or The Vice President of Underwriting and Product Management.
    • Adheres to Federal and State laws and regulation.
    • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

    KNOWLEDGE AND SKILLS REQUIREMENTS

    • Possess good verbal and written communication skills.
    • Demonstrate good interpersonal skills (both internally and externally) and work well in a team environment.
    • Perform repetitive and slightly complicated tasks.
    • Exercise good decision-making and judgment.
    • Perform tasks with minimal supervision.
    • Pays attention to details and follow guidelines.
    • FAIR Plan experience a plus.
    • Prior insurance experience and coverage knowledge preferred.
    • High school diploma and basic computer skills required.
    Email Resume