The California FAIR Plan

Job Openings

Take a look at positions posted below for availability and complete job descriptions.
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We wish you all the best in your career!

• A/P Staff Accountant (Hybrid)

  Position Summary

  The Staff Accountant is responsible for timely and accurate processing of invoices and payments. They will assist with maintaining fixed assets schedules and preparation of journal entries.

  Principal Duties & Responsibilities 

  • Process daily transactions in accounts payable (i.e. obtain approvals and issue checks).
  • Responsible for printing daily premium refund checks and monthly commission checks utilizing MHC check printing software.
  • Support timely and efficient accounts payable daily and month-end close processes.
  • Perform vendor maintenance in general ledger, including set up of payment locations and creation of new vendor request forms and/or change forms.
  • Responsible for maintaining proper filing of paid and unprocessed invoices.
  • Maintain and keep current W9 documents for Accounts Payable vendors.
  • Assist with calendar and fiscal year accounts payable close process in general ledger.
  • Responsible for monitoring company credit card, ensuring all transactions are approved with proper receipts submitted.
  • Process month end journal entry for credit card transactions
  • Process employee garnishment, broker garnishment and broker’s backup withholding.
  • Process and upload disbursements using Integration Manager (Great Plains).
  • Perform backup duties for, W-9 and 1099 reporting process.
  • Assist external auditors during audit time.

  Knowledge and Skill Qualifications

  • Bachelor’s degree or equivalent in Accounting.
  • 3 to 5 years of relevant work experience.
  • Excellent oral and written communication skills.
  • Proficient to advanced Microsoft Excel and Word skills.
  • Strong knowledge of Microsoft Dynamics Great Plains, including the Payables Module.
  • Motivated and result oriented.

  Apply

• Accounting Support Specialist (Hybrid)

  POSITION SUMMARY
  The Accounting Support Specialist investigates and provides answers on inquires received related to billing, premium payments application or other related billing matters for internal and external customers. Responsible for timely and accurate premiums receipts processing.

  PRINCIPAL DUTIES & RESPONSIBILITIES
  • Investigate, resolve, and respond to internal and external customers calls and emails regarding inquiries for policy status, payment remittances, return premiums, cancellations, reinstatements, etc.
  • Research, review and process unidentified/suspense/exception premium receipts.
  • Review, analyze and authorize premium disbursements timely.
  • Prepare daily bank deposit reconciliation to assure that all sources of premium postings to the billing system are accounted for and credited correctly to bank accounts.
  • Responsible for sorting, prioritizing processing and recording premiums receipts received in house timely and accurately in billing system.
  • Prepare correction entries for keying errors due to payment misapplication and bank errors.
  • Maintaining proper documentation and filing of supporting documents.
  • Perform OFAC clearance and Premium Collections follow-up and resolution.
  • Perform back up duties as required.
  • Adhere to Federal and State laws and regulation.
  • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

  SPECIFIC DUTIES & RESPONSIBILITIES (ACCOUNTING SUPPORT SPECIALIST I)
  • Assists in completing moderately complex calculations and billing account analysis.
  • Create and track pending items (i.e. unidentified, suspense, exception items).

  EDUCATION AND EXPERIENCE

  • High School Diploma required.
  • Accounting course preferred.
  • 0 to 1 years accounting work experience required (Accounting Support Specialist I).
  • Exceptional typing and 10key by touch skills required.
  • Excellent oral and written communication.
  • Intermediate Excel and Word skills.

  Apply

• Commercial Property Examiner (Remote)

  POSITION SUMMARY

  The Commercial Property Examiner reviews, evaluates and processes complex commercial insurance claims and makes recommendations for resolution.  Additionally, this role will examine and authorize commercial insurance claims investigated by independent adjusters. Lastly, the commercial property examiner will review claim forms and other records to determine insurance coverage, ensuring payment recommendations and settlements have been made correctly.

  PRINCIPAL DUTIES & RESPONSIBILITIES 

  • Manage a caseload of commercial property claims from assignment through resolution.
  • Examine commercial claims investigated by independent adjusters to determine the extent of insurance coverage and validity of the claims.
  • Review and adjust commercial loss reserves, correspondence, reports, verify coverage and authorize payments submitted by independent adjusters.
  • Collaborate with internal personnel and/or legal counsel on claims involving litigation.
  • Investigate, evaluate, and adjust claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
  • Oversee independent adjuster files to ensure they have followed CFP IA Guidelines.
  • Verify and analyze data used in settling claims to ensure validity and that settlement is in accordance with company practices and procedures.
  • Maintain compliance with the Department of Insurance and Company procedures.
  • Identify fraud or illegal activity indicators and follow internal processes to refer the claims to the appropriate personnel for follow up.
  • Promptly negotiates settlements ensuring the settlement reflects the insured losses while confirming the insurer is protected from invalid claims.

  KNOWLEDGE & SKILL REQUIREMENTS

  • Bachelor’s degree or equivalent.
  • 5+ years of property claims adjusting experience, including 2+ years commercial property claims preferred.
  • Excellent oral and written communication skills.
  • Working experience with MS-Office (especially Word and Excel).
  • Comprehensive understanding of policy contract/statutes and claims processes.
  • Certified in CEA and Fair Claims Settlement Practices.

  Apply

• Contract Management Specialist (Remote)

  POSITION SUMMARY

  The Contract Management Specialist develops and manages vendor contracts and service level agreements. This position oversees the vendors’ day-to-day operations, identifies training needs, tracks contract termination or extension dates, and tracks performance. This position is also responsible for the development, implementation, and management of a contract management inventory system to track all contracts across the Association.

  PRINCIPAL DUTIES & RESPONSIBILITIES

  • Develops and maintains database for organizing contracts and tracking key terms and dates
  • Tracks contracts to ensure milestones are met
  • Tracks contracts to ensure appropriate contract terms are included and inappropriate contract terms are deleted
  • Tracks contracts to ensure business units have sufficient time to determine whether to renew or terminate
  • Negotiates basic contract terms with vendors
  • Identify, develop, and implement a contract management inventory system for the Association
  • Maintain and manage inventory of all contracts across functions within the Association
  • Coordinate with internal clients to review all contracts, provide recommendations on language and terms, and finalize contracts
  • Ensures compliance with relevant laws and regulations
  • Develops and maintains standard metrics of vendor performance
  • Develops and maintains standard metrics for monitoring vendor bills and policies
  • Maintains strategic relationships with existing and new vendors to service immediate and emerging needs
  • Conducts monthly audits of service level agreements, with a focus on quality management and process improvement
  • Acts as the California Earthquake Agency liaison
  • Purchase goods or services that meet the quantity and quality expectations of the organization
  • Stays up to date on industry trends and new products
  • Compares available goods with industry trends to determine appropriate pricing
  • Manages the procurement of products and services
  • Analyzes and evaluates supplier performance
  • Develops and maintains supplier relationships
  • Coordinates with other departments

  EDUCATION & EXPERIENCE

  • Bachelor’s degree or equivalent
  • 3-5 years work experience in contract management or similar role
  • Strong preference for prior insurance industry experience
  • Strong verbal and written communication skills are required
  • Demonstrated ability to plan, delegate and evaluate progress toward goals is necessary for managing these projects
  • 4+ years managing and negotiating vendor contracts
  • Demonstrated communication skills, both verbal and writing skills
  • Proficient with Microsoft Office Suite of Products
  • Outstanding negotiation and interpersonal skills

  Apply

• Customer Service Supervisor (Remote)

  POSITION SUMMARY

  The Customer Service Supervisor will work in alignment with the department manager to foster an environment of World Class Service by overseeing and assessing staff activities to achieve optimal service level objectives. This person will serve as a training resource for the department, assist in monitoring the department’s daily work and the overall quality of the CSR’s phone calls. The Customer Service Supervisor should be keen on identifying performance opportunities and training needs for all staff with an eye for continuous improvement. The supervisor will take part in hiring, training, and CSR development.

  PRINCIPAL DUTIES & RESPONSIBILITIES

  • Evaluates, coaches, and leads CSR’S in accordance with customer service processes and procedures.
  • Assist the Customer Service Manager to manage and lead the Customer Service Department.
  • Hire, train, coach, and lead CRSs.
  • Train new CSRs on the systems, policies, processes, and procedures.
  • Perform real time monitoring of call queues, ensuring high level service and responding to unfavorable call trends.
  • Monitor the amount of time that CSRs are offline each hour and maximize desirable ASA trends.
  • Handle and resolve escalated calls to reasonable conclusions.
  • Answer staff questions, provide direction, diffuse situations and handle issues that cannot be fielded by staff.
  • Provide weekly reports to management on customer service metrics with recommended actions.
  • Maintain the customer service team schedule, attendance records, and assist in payroll.
  • Conduct quality call audits and provide feedback to CSRs.
  • Ensure staff members are achieving desired service levels requirements, inspire/motivate staff, and initiate performance management steps when needed.
  • Prepare reports by analyzing call center data to improve processes.
  • Performs additional duties or special projects as assigned.

  EDUCATION & EXPERIENCE

  • 3 years of Customer Service supervisory experience.
  • College degree is preferred.
  • 3 years of Insurance experience preferred.
  • Working experience with MS-Office (advanced Microsoft Excel skills -pivot tables, charts, data validation).
  • IVR management skills
  • CCaaS experience management skills
  • Excellent written and verbal communication skills

  Apply

• Customer Service Representative (Remote)

  POSITION SUMMARY

  The Customer Service Representative (CSR) is an individual who provides information to callers regarding payment or policy
  status as well as correspondence received from the FAIR Plan. In addition, the CSR provides assistance to those who come to
  the front desk and handles agency licensing transactions, as applicable. This person displays a high level of courtesy in
  providing a satisfactory response to customers or brokers.

  PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Answers incoming calls and assists callers with inquiries. Examples include but are not limited to: new business
    (quotation/payment status); renewals (payment/issuance status); endorsements (processing status/evidence of
    insurance requests); inspections; deficiency letters; cancellations/non renewals; and CEA (payment/policy/quotation
    status).
  • Performs daily assigned work with primary emphasis on call center activities.
  • Researches and resolves customer or broker questions/problems.
  • Handles agency licensing tasks (registering new brokers, address changes, agency mergers, etc.).
  • Follows up with other departments to resolve problem files.
  • Inputs data in a desktop database for all incoming calls.
  • Assists customers at the front desk when necessary.
  • Handles agency licensing tasks (registering new brokers, address changes, agency mergers, etc.).
  • Distributes faxes and other correspondence to the department.
  • Facilitates the processing of evidence of insurance requests as required.
  • Participates in individual and group training designed to improve service.
  • Performs additional duties or special projects as assigned.

  EDUCATION AND EXPERIENCE

  • 1 year of insurance experience (coverage knowledge) and customer service / call center experience required.
  • Exhibit good communication skills with emphasis on phone skills.
  • Demonstrate good interpersonal skills (both internal and external) and work well in a team environment.
  • Perform slightly varied moderately complex tasks.
  • Exercise occasional decision making and judgment.
  • Perform tasks with minimal supervision.
  • Sound decision making skills.
  • Bilingual (English/Spanish) preferred.
  • High school diploma and basic computer skills required.

  Apply

• Employee Engagement Specialist (Remote)

  POSITION SUMMARY

  The Engagement Specialist is responsible for the development, implementation and ongoing management of employee engagement initiatives and projects across the organization that drive Organizational Health Excellence, including but not limited to development of leadership development tools and resources, employee onboarding experience, and recognition programs.  This role requires strategic and analytical thought leadership in talent retention to execute employee engagement strategies by understanding employee sentiment across CFP and designing programming in concert with HR leaders to improve engagement scores.

  PRINCIPAL DUTIES & RESPONSIBILITIES

  • Researches, recommends, and implements programs to help positively influence corporate culture and to ultimately retain talent.
  • Engages with job applicants and in the marketplace, in order to build the goodwill that attracts top talent.
  • Identifies the unique perspectives of the employees, and their wants, needs, and priorities, to improve their interaction with the company.
  • Collaborates with cross-functional teams to foster the CFP culture amount remote groups.
  • Develop metrics to collect and analyze data to determine which engagement techniques are succeeding and which ones need to be revamped.
  • Organizes and facilitates corporate functions to build a cohesive remote team.
  • Uses data to identify and analyze operational challenges related to the workforce and to develop engagement solutions consistent with business realities.
  • Develops and manages an employee onboarding process that promotes the CFP culture and, ultimately, retains top talent.
  • Build proactive communication cadence to engage employees and create a team environment that fosters positive relationships regardless of physical location.
  • Creates and deploys audience specific communication and education on engagement programs to promote positive outcomes.

   

  EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in Organizational Development, Human Resources, or related field preferred.
  • Minimum two years of Human Resources/employee engagement experience.
  • Experience planning and executing virtual events like team-building activities, holiday parties, and games.
  • Coordinate employee celebrations like anniversaries, birthdays including creating digital and virtual flyers, corporate communications, presentations, etc.
  • Strong organizational skills, attention-to-detail with a high level of accuracy and timeliness.
  • Excellent interpersonal skills including strong verbal and written communication skills, effective team builder, and ease in interacting with all levels of the organization.
  • Ability to multitask in a fast-paced environment while meeting critical deadlines.
  • Proficient in Microsoft suite of products.

  Apply

• Large Loss Property Examiner (Remote)

  Position Summary

  The Large Loss Property Examiner reviews, evaluates and processes complex insurance claims and makes recommendations for resolution. They will examine, and authorize insurance claims investigated by independent adjusters. In addition, they will interact with independent adjusters and policyholders to oversee the review of claim forms and other records to determine insurance coverage and that payment recommendations and settlements have been made in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

  Principal Duties & Responsibilities 

  • Manages a caseload of high complexity property claims from assignment through resolution.
  • Examines high complexity claims investigated by independent adjusters to determine the extent of insurance coverage and validity of the claims.
  • Reviews and adjusts large loss reserves submitted by independent adjusters to ensure reserving activities are consistent with company policies.
  • Reviews reports submitted by independent adjusters, verifies coverage, and authorizes timely payments to policyholders
  • Reviews and prepares accurate and complete professional correspondence to policyholders and others. Communicates to adjusters and/or others involved to secure missing information.
  • Promptly negotiates settlements, making sure that the settlement reflects the actual insured losses while ascertaining that the insurer is protected from invalid claims.
  • Leads a team of independent desk examiners as assigned during Catastrophe and /or high claims volume time periods.
  • Collaborates with assigned internal personnel and/or legal counsel on claims involving litigation.
  • Investigates, evaluates, and adjusts claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
  • Oversee independent adjuster files to ensure they have followed CFP IA Guidelines.
  • Verifies and analyzes data used in settling claims to ensure validity and that settlement is in accordance with company practices and procedures.
  • Maintain compliance with the Department of Insurance and Company procedures.
  • Identify fraud or illegal activity indicators and follow internal processes to refer the questionable claim to the appropriate personnel for follow up.

  Knowledge & Skill Qualifications

  • Bachelor’s degree or equivalent.
  • 5+ years of property claims adjusting experience, including 2+ years adjusting large loss property claims.
  • Excellent oral and written communication skills.
  • Working experience with MS-Office (especially Word and Excel).
  • Comprehensive understanding of policy contract/statutes and claims processes.
  • Certified in CEA and Fair Claims Settlement Practices preferred.

  Apply

• Large Loss/Commercial Property Examiner (Remote)

  Position Summary

  The Large Loss/Commercial Property Examiner reviews, evaluates and processes complex residential and commercial insurance claims and makes recommendations for resolution. They will examine and authorize insurance claims investigated by independent adjusters. In addition, they will interact with independent adjusters and policyholders to oversee the review of claim forms and other records to determine insurance coverage and that payment recommendations and settlements have been made in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

  Principal Duties & Responsibilities 

  • Manages a caseload of high complexity residential and commercial property claims from assignment through resolution.
  • Examines high complexity residential and commercial property claims investigated by independent adjusters to determine the extent of insurance coverage and validity of the claims.
  • Reviews and adjusts large loss reserves submitted by independent adjusters to ensure reserving activities are consistent with company policies.
  • Reviews reports submitted by independent adjusters, verifies coverage, and authorizes timely payments to policyholders.
  • Prepares accurate and complete professional correspondence to policyholders and others. Communicates to adjusters and/or others involved to secure missing information.
  • Promptly negotiates settlements, making sure that the settlement reflects the actual insured losses while ascertaining that the insurer is protected from invalid claims.
  • Leads a team of independent desk examiners as assigned during Catastrophe and /or high claims volume time periods.
  • Collaborates with assigned internal personnel and/or legal counsel on claims involving litigation.
  • Investigates, evaluates, and adjusts claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
  • Oversee independent adjuster files to ensure they have followed CFP IA Guidelines.
  • Verifies and analyzes data used in settling claims to ensure validity and that settlement is in accordance with company practices and procedures.
  • Maintain compliance with the Department of Insurance and Company procedures.
  • Identify fraud or illegal activity indicators and follow internal processes to refer the questionable claim to the appropriate personnel for follow up.

  Knowledge and Skill Qualifications

  • Bachelor’s degree or equivalent.
  • 5+ years of property claims adjusting experience, including 3 to 4 years adjusting large loss & complex commercial property claims.
  • Excellent oral and written communication skills.
  • Working experience with MS-Office (especially Word and Excel).
  • Comprehensive understanding of policy contract/statutes and claims processes.
  • Certified in CEA and Fair Claims Settlement Practices preferred.

  Apply

• IT Business Systems Architect (Remote)

  POSITION SUMMARY

  The IT Business Systems Architect will be responsible for designing and implementing scalable and efficient IT systems and solutions that meet the organization’s business needs. This role involves collaborating with stakeholders to understand their requirements and translating them into technical specifications. The IT Business Systems Architect will play a crucial role in optimizing the organization’s IT infrastructure for performance, reliability, and security.

  PRIMARY DUTIES & RESPONSIBILITIES

  • Collaborate with business stakeholders to understand their requirements and objectives.
  • Design and architect IT systems and solutions to meet business needs, ensuring scalability, reliability, and security.

  • Develop technical specifications and architectural diagrams for proposed solutions.
  • Evaluate existing systems and infrastructure to identify areas for improvement and optimization.
  • Research emerging technologies and trends to recommend innovative solutions.
  • Lead cross-functional teams to implement IT projects and initiatives.
  • Provide technical guidance and support to development teams during the implementation phase.
  • Conduct regular reviews and assessments of IT systems to ensure alignment with business goals and industry standards.

  • Stay informed about industry best practices, standards, and regulations related to IT architecture.
  • Collaborate with other IT teams to ensure seamless integration and interoperability of systems.

   

  EDUCATION & EXPERIENCE REQUIREMENTS

  • Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s degree preferred).
  • Proven experience as a systems architect or similar role, with a strong background in designing and implementing IT solutions.

  • In-depth knowledge of enterprise architecture principles, methodologies, and frameworks.
  • Proficiency in system design tools and technologies.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

  • Project management experience is a plus.
  • Industry certifications (e.g., TOGAF, CISSP) are desirable.

  Apply

• Underwriting Assistant (Remote)

  POSITION SUMMARY

  The Underwriting Assistant is an individual who must apply basic underwriting skills to assure that new business applications, endorsement requests, and inspections meet program criteria and underwriting requirements.  He/she performs duties within the underwriting rules and procedures established by the Underwriting Management.

  PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Reviews new business applications for eligibility and completeness and declines applications that do not meet FAIR Plan underwriting requirements.
  • Applies available underwriting tools to guard against adverse risks.
  • Makes underwriting decisions according to the FAIR Plan’s underwriting rules.
  • Assists Underwriters in review of endorsement referrals, inspections and other underwriting correspondence.
  • Handles referrals from other departments.
  • Performs supportive office functions relevant to underwriting operations.
  • Researches and resolves daily problems.
  • Applies knowledge of insurance principles and coverages.
  • Performs other duties as assigned by the Underwriting Supervisor, Underwriting Manager or The Vice President of Underwriting and Product Management.

  EDUCATION AND EXPERIENCE

  • FAIR Plan experience a plus.
  • Prior insurance experience and coverage knowledge preferred.
  • High school diploma and basic computer skills required.
  • Possess good verbal and written communication skills.
  • Demonstrate good interpersonal skills (both internally and externally) and work well in a team environment.
  • Perform repetitive and slightly complicated tasks.
  • Exercise good decision-making and judgment.
  • Perform tasks with minimal supervision.
  • Pays attention to details and follows guidelines.

  Apply