Claims
If you’ve experienced a recent loss and need to file a claim you can get started here or you can call us during our business hours.
Report a claimAlready have a claim?
If you currently have a claim, you can call
(213) 487-0111 and press 3 for the status.
Reporting a Claim
It is the insured's duty under the policy to report, to the FAIR Plan, any loss or damage to covered property. The notice of loss is considered received once the FAIR Plan is notified of the loss, by either the insured or the insured's broker.
Report a claim
You’ll need your policy number and property location ZIP Code to report a claim. If you do not have your policy number, call your broker for the information or ask that a claim be reported on your behalf.
Receive an acknowledgement of claim submission
You’ll receive a packet (by email or mail) that includes the loss information, next steps and a copy of your policy declarations page. For your claims status, call (213) 487-0111 and press 3, Monday-Friday from 8:30am to 4:00pm.
An adjuster will contact you
After your claim is received by the FAIR Plan, an adjuster will contact you as soon as possible. In times of catastrophe, there may be a delay due to the large volume of claims filed.
Ready to get started with your claim?
FAQs
What you need to know
-
Can my broker report a claim for me?
Your broker can, at your request, submit the claim to the FAIR Plan for you.
-
When should I file a claim?
As soon as a loss happens, you should file a claim so we can get the claims process started. We will need to inspect the property in its damaged condition, so please do not make repairs except to protect the property from further damage. If you do make repairs to protect the property from further damage, please take photographs of the property in its pre-loss condition, and please do not destroy any of the damaged property.
-
When will someone contact me about my claim?
An adjuster will contact you as soon as possible. If your loss occurred as part of a catastrophe, there may be a time delay to contact you due to the large claims volume.
-
What does my policy cover?
Contact your broker so he or she can walk you through the coverages and perils (causes of loss) you purchased. You should also refer to your policy contract for details.
Report a Claim
If you’ve experienced a recent loss and need to file a claim you can get started here or contact your broker for assistance.
Report a claim