Update from the California FAIR Plan
The impact of devastating Southern California wildfires reaches far beyond the loss of property, exacting a tremendous toll on families and communities. The FAIR Plan remains focused on helping customers recover from these horrific fires.
The FAIR Plan, primarily a catastrophe insurer, is prepared and actively serving customers who have already made claims. The FAIR Plan has payment mechanisms in place, including reinsurance, to ensure all covered claims are paid.
Submitting a Claim
We encourage affected customers to submit a claim anytime on our website at CFPnet.com. If customers have questions and/or difficulty submitting a claim online, they can call 800-339-4099. Customers can also work with their broker to submit a claim on their behalf.
The FAIR Plan will have phone lines open on Saturdays, from 9 a.m. to 3 p.m., through at least January 19, in addition to maintaining its extended weekday hours, from 8 a.m. to 5 p.m.
More information about submitting a claim and what to expect after doing so is available at www.cfpnet.com/claims .
In-person and Virtual Resources
The FAIR Plan will participate in free two-day workshops for consumers led by the California Department of Insurance to help Los Angeles residents affected by wildfires understand their insurance policies and claims process. The workshops will be held January 18-19 at Santa Monica College and January 25-26 at Pasadena City College. More information is available on the Department’s website at www.insurance.ca.gov.
The FAIR Plan is also conducting multiple daily webinars for brokers, January 10-17, to provide information about reporting claims and to help brokers support their customers impacted by this disaster. More information is available on the FAIR Plan’s online broker portal.
Complex and Fluid Situation
It is too early to provide loss estimates, as the FAIR Plan continues to receive claims. It is important to remember that claims vary according to the type and amount of coverage and loss. The FAIR Plan operates on a cash-in, cash-out basis, meaning its financial situation evolves daily. We continually monitor our financial position and whether we will need to tap into available payment mechanisms to ensure all claims are paid. The situation is ongoing and remains fluid.
Key Statistics and Data
Key statistics and data, updated as of September 2024, regarding FAIR Plan dwelling and commercial policies and exposure, including by ZIP code, is available on our website at www.cfpnet.com/key-statistics-data; however, it is important to note this information is general, and is not specific to the Southern California fires.
“Exposure,” used in some of the graphics, means the total amount of insurance for a particular property or group of properties. It does not equate to the number of claims made or the anticipated claims and expense payments related to those claims.
The above information can be attributed to the California FAIR Plan.
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About the FAIR Plan
The FAIR Plan is a private association comprised of all insurers licensed to write property insurance in California and is funded primarily through the policies it sells to customers. The FAIR Plan is not a state agency and is not funded by the state or other public agencies.
The FAIR Plan offers basic property insurance for all Californians who cannot access coverage in the voluntary insurance marketplace. As an insurer of “last resort,” the FAIR Plan was established by statute to provide a temporary safety net for consumers who need fire insurance until coverage through the voluntary market is available. For more information, visit CFPnet.com
For questions contact:
media@cfpnet.com