The California FAIR Plan

Job Openings

Take a look at positions posted below for availability and complete job descriptions.
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We wish you all the best in your career!

• Accounting Supervisor (Remote)

  POSITION SUMMARY
  The Accounting Supervisor oversees calculating, posting, and verification of financial data for use in maintaining accounting and statistical records. Ensures all analysis and reporting are accurate and prepared in compliance with accounting policies and procedures. Supervises accounting staff in the day-to-day operations of one or more accounting functions, including accounts payable, accounts receivable, ledger maintenance, revenue and asset accounting as well as associated analysis and reporting. Establishes and implements productivity and quality standards and contributes to the development of processes and procedures.

  PRINCIPAL DUTIES & RESPONSIBILITIES
  • Review and approve journal entries ensuring timeliness and accuracy.
  • Review and approve reconciliation of financial accounts ensuring timeliness and accuracy.
  • Ensure timely and efficient month-end, quarter-end, and year-end close processes.
  • Review and approve account analysis to ensure variances are explained accurately.
  • Maintains the integrity of accounting records by ensuring that staff complies with organization accounting policies and procedures.
  • Ensure timely delivery of accurate documentation, reconciliations and reports to fulfill internal and external audit requests.
  • Liaise with the bank and other parties as required.
  • Assist in evaluation and implementation of improvements to streamline Accounting processes, including enhancements to general ledger software and billing system.
  • Supervise and develop Accounting staff. Provide direction and guidance as needed to accomplish team goals.
  • Responsible for annual review, counseling, and termination of Accounting Staff.
  • Perform backup duties within the department as required.

  SPECIFIC DUTIES & RESPONSIBILITIES (ACCOUNTING SUPERVISOR) – OPERATIONS
  • Supervise accounts receivable process (i.e. transmission and posting of cash receipts) and general ledger (i.e. approval of journal entries and general ledger maintenance), including maintaining accuracy of daily cash position.
  • Handle and resolve escalated billing and accounts receivable matters promptly.
  • Supervise Premium Collections and report to management on resolution of pending accounts and write-offs.
  • Assist management and Product team to recommend and implement new pay plans, including applicable fees, or changes to existing pay plans and/or fees as needed.

  EDUCATION & EXPERIENCE
  The individual in this position must meet the following general requirements:
  • Bachelor’s degree in Accounting, Business Administration, or equivalent.
  • 1 to 3 years of supervisory experience.
  • 3 to 5 years of relevant accounting experience.
  • Intermediate to advanced Microsoft Excel and Word skills.
  • Strong organizational skills, attention to detail, ability to prioritize and meet deadlines.
  • Excellent oral and written communication skills.
  • Strong knowledge of Microsoft Dynamics Great Plains desirable.
  • Exposure to insurance systems and knowledge of insurance desirable.

  Compensation range: $100,000 – $110,000

  Apply

• Accounting Support Specialist I (Remote)

  POSITION SUMMARY

  The Accounting Support Specialist I investigates and provides answers on inquiries received related to billing, premium payments application or other related billing matters for internal and external customers. This person is responsible for timely and accurate premiums receipts processing.

  PRINCIPAL DUTIES & RESPONSIBILITIES

  • Investigate, resolve, and respond to internal and external customers calls and emails regarding inquiries for policy status, payment remittances, return premiums, cancellations, reinstatements, etc.
  • Research, review and process unidentified/suspense/exception premium receipts.
  • Review, analyze and authorize premium disbursements timely.
  • Prepare daily bank deposit reconciliation to assure that all sources of premium postings to the billing system are accounted for and credited correctly to bank accounts.
  • Responsible for sorting, prioritizing processing and recording premiums receipts received in house timely and accurately in billing system.
  • Prepare correction entries for keying errors due to payment misapplication and bank errors.
  • Assists in completing moderately complex calculations and billing account analysis.
  • Create and track pending items (i.e. unidentified, suspense, exception items).
  • Maintaining proper documentation and filing of supporting documents.
  • Perform OFAC clearance and Premium Collections follow-up and resolution.
  • Perform back up duties as required.
  • Adhere to Federal and State laws and regulation.
  • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

  EDUCATION AND EXPERIENCE
  • High School Diploma required.
  • Accounting course preferred.
  • 0 to 1 year’s accounting work experience required (Accounting Support Specialist I).
  • Duck Creek experience preferred.
  • Exceptional typing and 10key by touch skills required.
  • Excellent oral and written communication.
  • Intermediate Excel and Word skills.

  Compensation range: $56,000-$58,000

  Apply

• Agency Contracting Specialist (Remote)

  POSITION SUMMARY
  The Agency Contracting Specialist will maintain the Agency Management System and provide excellent customer service to agents and brokerages for registration, mergers, acquisitions, and complaints. This position is the subject matter expert for agency management and is responsible for new agent contracts, maintaining related data and credentials, responding to agents’ complaints and insureds’ complaints related to agents.

  PRINCIPAL DUTIES & RESPONSIBILITIES
  • Act as a subject matter expert for Agency Management, develop and maintain strong working knowledge of the Agency Management system and processes.
  • Review, input and maintain agency applications/contracts in Agency Management systems.
  • Set up agencies to ensure proper hierarchical structure for commission payments and tax reporting.
  • Correspond with agent/agency for missing documents or to correct erroneous information provided.
  • Perform Real Time OFAC check and Real Time TIN check on potential and existing agent/agency.
  • Review and process agent/agency book of record changes, mergers, and acquisitions.
  • Establishes and maintains high quality relationships with internal and external customers.
  • Perform backup duties within the department as required.
  • Adhere to Federal and State laws and regulations.
  • Any other duties needed to help fulfill the Association’s Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

  SPECIFIC DUTIES & RESPONSIBILITIES (AGENCY CONTRACTING SPECIALIST I)
  • Assist with researching insured complaints for potential fraud and inform management of findings for possible termination of agent/agency.
  • Research and respond to broker licensing, tax questions or problems as well as those questions or problems that are escalated from the CSRs and commission inquiry emails.

  EDUCATION AND EXPERIENCE
  The individual in this position must meet the following general requirements:
  • College degree in business or related field preferred.
  • 2 to 4 years of relevant work experience.
  • Excellent oral and written communication skills.
  • Demonstrates strong interpersonal skills, (both internal and external) and work well in a team environment.
  • Demonstrate an ability to quickly and accurately assimilate new information and procedures.
  • Ability to efficiently manage time, organize work with minimal supervision, and meet deadlines.
  • Intermediate Microsoft Excel and Word skills.
  • Strong attention to detail and accuracy when completing data entry.

  Compensation range: $60,000 – $62,000

  Apply

• Billing Technical Analyst I (Remote)

  POSITION SUMMARY
  This Billing Technical Analyst will assist with design, testing, and implementation of billing processes that ensure timely and accurate customer billing. This position combines technical proficiency with financial insight to ensure accurate billing processes as well as to recommend improvements and enhancements. The Billing Technical Analyst analyzes billing transactions and forms to ensure compliance with policies and procedures and performs user acceptance testing of billing functionality for system releases.

  PRINCIPAL DUTIES & RESPONSIBILITIES

  • Assist with the design, testing and implementation of billing processes ensuring timely and accurate customer billing.
  • Perform user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects.
  • Document results to track and communicate outcomes. Perform follow-up rounds of testing as needed.
  • Investigate and resolve billing system discrepancies and errors.
  • Collaborate and communicate with other departments to ensure billing accuracy.
  • Ensure invoices accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations.
  • Identify and recommend opportunities for improvements to billing policies and procedures.
  • Prepare and present analytical reports to identify trends, inefficiencies, delinquent accounts, and other relevant metrics.
  • Monitor billing invoices and forms generation cycles and alert management of failures.
  • Manage ad hoc customer billing and respond to customer inquiries regarding bills.
  • Provide coverage for team members as needed.
  • Participate in cross-training initiatives to ensure continuity of operations and minimize disruption to essential processes.

  SPECIFIC DUTIES & RESPONSIBILITIES (BILLING ANALYST I) 

  • Assist with user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects.
  • Assist with preparation of analytical reports.
  • Run Billing SQL queries.

  EDUCATION AND EXPERIENCE

  • Bachelor’s degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent required.
  • 1 to 3 years accounting or business analytics work experience required (Billing Technical Analyst I).
  •  Strong analytical and problem-solving skills.
  • Excellent oral and written communication skills.
  • Excellent technical skills, including Understanding of Billing workflows of Duck Creek or other Proprietary billing systems., Ability to write clear documentation for billing processes, system configurations, and audit trails
  • Proficient with SQL preferred.
  • Detail oriented and comprehensive documentation skills.
  • Excellent time management skills.
  • Advanced Excel and Word skills. Power Query, Index Match, nested If functions preferred.

  Compensation range: $78,500 -$83,500

  Apply

• Billing Technical Supervisor (Remote)

  POSITION SUMMARY
  The Billing Technical Supervisor oversees billing systems data, data fixes, and business intelligence to ensure financial data is accurate, accessible, and supports strategic decisions. This role is directly involved in identifying Billing User Interface issues, reporting, troubleshooting, UAT testing, and process improvements to comply with accounting policies and procedures. Additionally, this position supervises accounting staff in the daily monitoring of billing system performance and scheduled billing activities. The Billing Technical Supervisor establishes and implements productivity and quality standards and contributes to the development of processes and procedures.

  PRINCIPAL DUTIES & RESPONSIBILITIES
  • Supervise Billing department’s technical operations to ensure that billing activities are processed accurately and efficiently.
  • Evaluate, implement and prepare business requirements to streamline accounting processes, including enhancements to software and billing system.
  • Supervise identification of system issues, resolutions and User Acceptance Testing (UAT).
  • Supervise Billing system UAT testing for releases and system upgrades to meet release timelines.
  • Facilitate communication between stakeholders to identify/fix and validate Billing systems performance.
  • Ensure timely and efficient month-end, quarter-end, and year-end close processes.
  • Ensure that staff complies with organizational accounting policies and procedures.
  • Ensure timely delivery of accurate documentation, reconciliations and reports to fulfill internal and external audit requests.
  • Liaise with Information Technology, Product Development and other departments as required.
  • Supervise and develop Accounting staff. Provide direction and guidance as needed to accomplish team goals.
  • Conduct annual review and counseling of Accounting Staff.
  • Perform backup duties within the department as required.

  EDUCATION & EXPERIENCE
  • Bachelor’s degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent.
  • 3 to 5 years of relevant Billing system or accounting technical experience.
  • 1 to 3 years of supervisory experience
  • Intermediate to advanced Microsoft Excel and Word skills.
  • Strong organizational skills, attention to detail, ability to prioritize and meet deadlines.
  • Excellent oral and written communication skills. Excellent technical skills
  • Duck Creek Technologies insurance system experience with an emphasis in Billing module preferred.

  Compensation range: $100,000 – $110,000

  Apply

• Commercial Property Claims Examiner III (Remote)

  POSITION SUMMARY
  The Commercial Property Examiner III reviews, evaluates and processes complex commercial insurance claims and makes recommendations for resolution. Additionally, this role will examine and authorize commercial insurance claims investigated by independent adjusters. Lastly, the commercial property examiner will review claim forms and other records to determine insurance coverage, ensuring payment recommendations and settlements have been made correctly.

  PRINCIPAL DUTIES & RESPONSIBILITIES  
  •    Manage a caseload of commercial property claims from assignment through resolution.
  •    Examine commercial claims investigated by independent adjusters to determine the extent of insurance coverage and validity of the claims.
  •    Review and adjust commercial loss reserves, correspondence, reports, verify coverage and authorize payments submitted by independent adjusters.
  •    Collaborate with internal personnel and/or legal counsel on claims involving litigation.
  •    Investigate, evaluate, and adjust claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
  •    Oversee independent adjuster files to ensure they have followed CFP IA Guidelines.
  •    Verify and analyze data used in settling claims to ensure validity and that settlement is in accordance with company practices and procedures.
  •    Maintain compliance with the Department of Insurance and Company procedures.
  •    Identify fraud or illegal activity indicators and follow internal processes to refer the claims to the appropriate personnel for follow up.
  •    Promptly negotiates settlements ensuring the settlement reflects the insured losses while confirming the insurer is protected from invalid claims.

  ADDITIONAL DUTIES & RESPONSIBILITIES 
  Commercial Claims Examiner III:  The Commercial Claims Examiner III role will focus on Claims over $500,000 but may receive smaller claims as needed.

  KNOWLEDGE & SKILL REQUIREMENTS
  •    Bachelor’s degree or equivalent.
  •    5+ years of property claims adjusting experience, including 2+ years commercial property claims preferred.
  •    Excellent oral and written communication skills.
  •    Working experience with MS-Office (especially Word and Excel).
  •    Comprehensive understanding of policy contract/statutes and claims processes.
  •    Certified in CEA and Fair Claims Settlement Practices.

  ADDITIONAL REQUIREMENTS (PRIOR EXPERIENCE)

  Commercial Claims Examiner III: 4 years Commercial Experience, 2 years claims over $500k

  Compensation range: $95,000-$100,000

  Apply

• Communications Manager (Remote)

  POSITION SUMMARY
  The Communications Manager is responsible for the Association’s communications strategy, roadmap and execution and leads a team of communications resources charged with the production of supporting deliverables. This role serves as the liaison between internal and external communications partnerships and the Chief of Staff to President.

  PRINCIPAL DUTIES & RESPONSIBILITIES

  • Create, lead and execute communication strategies for the Association, including a focus on internal and external audiences.
  • Lead large strategic initiatives to support the Association’s strategy and goals, collaborating with the Sr. Staff as both a strategic leader and subject matter expert.
  • Lead the Association’s voice, strategy and relationship management with internal and external audiences including employees, trade organizations, the insurance industry, insurance brokers, governmental entities, policyholders and the public at large.
  • Represent the Association as the principal communications liaison to external public affairs and media relations partners.
  • Manage a team of communication professionals/direct reports.
  • Coordinate and lead assigned staff and organizational resources to complete deliverables on time and within budget.
  • Serve as initial contact for strategic external initiatives and recommend program enhancements or redirection to meet project goals.
  • Identify and promote best practices to streamline current and proposed processes.
  • Lead project teams as needed to achieve business goals.
  • Set goals, measure the performance of strategies, tactics and improve performance.
  • Organize and prioritize critical issues and required information for the Chief of Staff to President. Adheres to Federal and State laws and regulation. Any other duties needed to help fulfill the Associations Mission, abides by the Association’s Values, and fulfills the Association’s Strategic Objectives.

  EDUCATION AND EXPERIENCE

  • Bachelor’s degree in communications or similar field required.
  • 5+ years of experience in Communications strategic development and leadership preferred.
  • 3+ years of experience in people leadership with direct reports required.
  • Experience leading complex, cross functional strategic projects required, preferably in an insurance setting.
  • Knowledge of Microsoft Office Suite products required.
  • Proven communication skills, verbal and written with experience creating executive level presentations and presenting to large audiences; virtually and in person.
  • Demonstrated planning and organizational skills and experience managing multiple tasks and priorities in a fast paced and demanding work environment.
  • Knowledge of, or experience in property insurance preferred.
  • Experience with Publicate and Canva or other equivalent tools preferred.
  • Knowledge of the Agile process preferred.
  • 3+ years of experience in public affairs or media relations preferred.
  • Public speaking experience is a plus.

  Compensation range: $120,000 – $130,000

  Apply

• IT Applications Test Engineer (Remote)

  POSITION SUMMARY
  The IT Applications Test Engineer will independently design, execute, and maintain manual and automated tests to ensure high-quality software delivery.  They will support test planning efforts, leveraging their understanding of testing processes; collaborating closely with developers and product teams to troubleshoot issues, refining testing practices, and improving test coverage across applications. This role will also drive efficiency by increasing automation within the testing lifecycle. Additionally, this role will contribute to more complex testing initiatives.

  PRINCIPAL DUTIES & RESPONSIBILITIES

  • Develop comprehensive and reproducible test cases and execute them independently. Perform a variety of testing types, including functional, integration, and regression tests to reduce production defects.
  • Minimize production defects, conduct manual and automated testing. Automate key functionality, regression tests and ensure test scripts are efficient and reusable.
  • Contribute to implementing and improving the automation test suite.
  • Create test cases, test results, and bug reports. Provide concise test cases, reproducible steps in bug report and keep documentation up to date for medium sized features.
  • Collaborate with Product Manager/Developers/BA’s to clarify product requirements and provide feedback from early version of requirements to release ensuring the software meets business and user expectations for medium complex features in their teams. Participate in UAT activities.
  • Identify testing progress obstacles and collaborate with other teams to resolve them timely.
  • Conduct thorough reviews of test cases to ensuring they are comprehensive, clear, and aligned with requirements. Provide feedback to peers on test cases and collaborate to refine them.
  • Analyze results to assess testing effectiveness and proactively identify areas for improvement. Suggest improvements to testing processes.
  • Expand test automation expertise and assume ownership of executing and maintaining automated tests.
  • Comfortable adapting to changing requirements, system designs, new technologies, and shifting priorities or responsibilities.

  EDUCATION AND EXPERIENCE

  • Minimum 5 years of manual and automation testing experience.
  • Bachelor’s degree in Engineering Computer Science, or related field.
  • Experience in test automation tools (e.g., Selenium, Katalon).
  • Strong knowledge of SDLC and Agile Framework best practices.
  • Proficient in managing defects and test documentation using ADO.
  • Experience in Property & Causality Insurance or related domains.
  • Excellent analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong communication and documentation skills are important.

  Compensation range: $85,000-$90,000

  Apply

• IT Help Desk Support I (Hybrid-Remote)

  POSITION SUMMARY
  The Help Desk Support I role is to provide technical support to users on our LAN/WAN and Cloud environments. This person will also assist the IT Infrastructure Team with server and network support. Responsibilities include gathering and analyzing relevant issue data, resolving the issue reported and documenting the resolution in our incident reporting ticketing system. This person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate manner. Other duties will also include end user training and IT related (daily/monthly) operational tasks as assigned.

  PRINCIPAL DUTIES & RESPONSIBILITIES
  •    Receive and respond to all help desk tickets. Log the ticket into the management system and respond within SLA threshold, ensure every incident is entered and managed into ticketing system
  •    Maintain an inventory of IT equipment and software licenses
  •    Collaborate with other IT team members to resolve complex issues and escalate when needed
  •    Respond to user inquiries and provide technical support via phone, email, or in-person
  •    Diagnose and resolve hardware, software, and network issues remotely and on-site
  •    Install, configure, and maintain computer systems and applications
  •    Update and maintain issues knowledge base (Self Help) as appropriate
  •    General knowledge of service offerings, customer service principles and various computer software applications
  •    Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations
  •    Identifies opportunities for use of solutions to improve efficiency and reduce waste
  •    Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas
  •    Works within guidelines of established procedures; obtains, clarifies and provides information within established procedures
  •    Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate
  •    Regularly provided specific instructions to complete tasks; participates in regular reviews of assigned and completed tasks

  KNOWLEDGE & SKILLS REQUIREMENTS
  •    Associate’s degree in IT/ Computer Science and/or 2 years of experience
  •    2 years hands-on hardware troubleshooting experience
  •    Working technical knowledge of Windows Server and Windows operating systems
  •    Microsoft Windows Active Directory and Office 365 apps
  •    Knowledge of configuring and managing Microsoft Intune and Autopilot – preferred
  •    Minimum 1 year application support experience with Microsoft 365 and CRM solutions
  •    MSP (Managed Service Provider) experience preferred
  •    Working technical knowledge of industry standards regarding network hardware and protocols
  •    CompTIA’s A+ certification (required)

  Compensation range: $55,000-$60,000

  Apply

• IT Technical Project Manager (Remote)

  POSITION SUMMARY
  The Technical Project Manager (TPM) leads technological initiatives that support core insurance operations, regulatory compliance, and digital transformation. This role manages technical projects across policy administration, claims, billing, underwriting, data, and integration platforms while ensuring adherence to insurance regulations, data privacy requirements, and enterprise architecture standards. The position serves as a key liaison between business units and technical delivery teams. The TPM plans and builds complex technical project plans, designates project resources, prepares budgets when needed, monitors and drives progress, and keeps stakeholders informed throughout the project lifecycle.

  SPECIFIC DUTIES & RESPONSIBILITIES
  • Define project technical scope and objectives for medium- to large-sized projects
  • Identify and manage internal and external resources needed to reach objectives, Identify and coordinate dependencies across underwriting, claims, finance/billing, legal/compliance, IT teams, and vendor partners
  • Coordinate/direct multiple vendor partner resources to ensure clear communication, development coordination, and delivery excellence
  • Develop and manage detailed technical project schedules and work breakdown structures for medium- to large-sized projects
  • Facilitate change requests to ensure that all parties are informed of the impacts on schedule and budget
  • Measure project performance to identify areas for improvement through retrospectives
  • Lead, coach, and mentor a team of technical project managers
  • Align projects with enterprise architecture, data and security standards, and insurance technology roadmaps
  • Assist Program Manager/Director with Project Management continuous improvement/governance initiatives
  • Define project technical scope and objectives for large, complex technical projects
  • Define and manage internal/external resources needed to reach objectives, coordinate dependencies across underwriting, claims, finance/billing, legal/compliance, IT teams, and vendor partners
  • Develop and manage detailed technical project schedules and work breakdown structures for large, complex projects
  • Prepare budget based on scope of work and resource requirements and track project costs
  • Working knowledge of general insurance principles preferred

  EDUCATION, EXPERIENCE, & SOFT SKILLS
  • Advanced degree preferred
  • A high level of thought leadership
  • 5-8 years of project management and/or related experience, with demonstrated experience delivering complex technical initiatives
  • Advanced experience with Agile methodologies SDLC methodologies (Agile, SAFe, Hybrid)
  • Project Management Professional (PMP) certification strongly preferred
  • Experience implementing complex infrastructure, applications, or data projects
  • Thorough understanding of system integrations and APIs
  • Advanced knowledge of general insurance principles preferred

  Compensation range: $135,000-$140,000

  Apply

• Property Claims Examiner I (Remote)

  POSITION SUMMARY
  The Claims Examiner I will process insurance claims for property losses based on coverage, appraisal, and verifiable damage. Interact with independent adjusters and policy holders, review claim forms and other records to determine insurance coverage. Make payment recommendations and settlements in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

  PRINCIPAL DUTIES & RESPONSIBILITIES
  •    Investigate, evaluate, and resolve claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
  •    Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies.
  •    Enter claim transactions, in a clear and concise manner.
  •    Examine claims inspected by independent adjusters, including further investigation of questionable claims, verification of coverage, and timely issuance of payments to policyholders.
  •    Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders in accordance with Department of Insurance regulations.
  •    Pay and process claims within designated authority level.
  •    Supervise independent adjusters to ensure adherence to CFP IA Guidelines.
  •    Maintain compliance with the Department of Insurance and Company policy and procedures.
  •    Create correspondence to policyholders that is accurate and complete. Communicate with insureds and/or others involved to secure missing information.
  •    Promptly negotiate settlements, making sure that the settlement reflects the actual insured losses while ensuring that the insurer is protected from invalid claims.
  •    Confer with Claims Management and legal counsel on claims involving litigation.

  ADDITIONAL DUTIES & RESPONSIBILITIES
  Claims Examiner I:  This role may include handling the entire claim (except inspection), or may be responsible for a specific coverage, such as Personal Property or Fair Rental Value. This role will focus on claims up to $100,000 in damages, but the Claims Examiner I may receive larger claims when necessary.

  EDUCATION & EXPERIENCE
  •    Minimum bachelor’s degree or equivalent preferred.
  •    Excellent oral and written communication skills.
  •    Working experience with MS-Office (especially Word and Excel) is required.
  •    2 + years property claims experience and excellent customer service.
  •    Certified in CEA and Fair Claims Settlement Practices.

  ADDITIONAL REQUIREMENTS (PRIOR EXPERIENCE)
  Claims Examiner I: 2 years handling Homeowners claims. Carrier experience preferred.

  Compensation range: $70,005 -$72,000

  Apply

• Property Claims Examiner II (Remote)

  POSITION SUMMARY
  The Claims Examiner II will process insurance claims for property losses based on coverage, appraisal, and verifiable damage.  Interact with independent adjusters and policy holders, review claim forms and other records to determine insurance coverage.  Make payment recommendations and settlements in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

  PRINCIPAL DUTIES & RESPONSIBILITIES
  • Investigate, evaluate, and resolve claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
  • Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies.
  • Enter claim transactions, in a clear and concise manner.
  • Examine claims inspected by independent adjusters, including further investigation of questionable claims, verification of coverage, and timely issuance of payments to policyholders.
  • Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders in accordance with Department of Insurance regulations.
  • Pay and process claims within designated authority level.
  • Supervise independent adjusters to ensure adherence to CFP IA Guidelines.
  • Maintain compliance with the Department of Insurance and Company policy and procedures.
  • Create correspondence to policyholders that is accurate and complete. Communicate with insureds and/or others involved to secure missing information.
  • Promptly negotiate settlements, making sure that the settlement reflects the actual insured losses while ensuring that the insurer is protected from invalid claims.
  • Confer with Claims Management and legal counsel on claims involving litigation.

  ADDITIONAL DUTIES & RESPONSIBILITIES
  Claims Examiner II:  This role may include handling the entire claim (except inspection), or may be responsible for a specific coverage, such as Personal Property or Fair Rental Value.  This role will focus on claims ranging from $100,000 to $300,000 in damages, but the Claims Examiner II may receive larger or smaller claims when necessary.

  EDUCATION & EXPERIENCE
  • Minimum bachelor’s degree or equivalent preferred.
  • Excellent oral and written communication skills.
  • Working experience with MS-Office (especially Word and Excel) is required.
  • 2 + years property claims experience and excellent customer service.
  • Certified in CEA and Fair Claims Settlement Practices.

  ADDITIONAL REQUIREMENTS (PRIOR EXPERIENCE)
  Claims Examiner II:  3 years total claims experience, 2 years handling HO claims up to $300,000
  1 year Carrier Experience Required

  Compensation range: $80,000 – $90,000

  Apply

• Property Claims Examiner III (Remote)

  POSITION SUMMARY

  Process insurance claims for property losses based on coverage, appraisal, and verifiable damage. Interact with independent adjusters and policy holders, review claim forms and other records to determine insurance coverage. Make payment recommendations and settlements in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.

  PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Investigate, evaluate, and resolve claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
  • Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies.
  • Enter claim transactions, in a clear and concise manner.
  • Examine claims inspected by independent adjusters, including further investigation of questionable claims, verification of coverage, and timely issuance of payments to policyholders.
  • Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders in accordance with Department of Insurance regulations.
  • Pay and process claims within designated authority level.
  • Supervise independent adjusters to ensure adherence to CFP IA Guidelines.
  • Maintain compliance with the Department of Insurance and Company policy and procedures.
  • Create correspondence to policyholders that is accurate and complete. Communicate with insureds and/or others involved to secure missing information.
  • Promptly negotiate settlements, making sure that the settlement reflects the actual insured losses while ensuring that the insurer is protected from invalid claims.
  • Confer with Claims Management and legal counsel on claims involving litigation.
  • Adhere to Federal and State laws and regulation.
  • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

   

  ADDITIONAL DUTIES AND RESPONSIBILITIES

  Claims Examiner III: This role may include handling the entire claim (except inspection), or may be responsible for a specific coverage, such as Personal Property or Fair Rental Value. This role will focus on claims over $300,000 in damages, but the Claims Examiner III may receive smaller claims when necessary.

  EDUCATION AND EXPERIENCE

  • Minimum bachelor’s degree or equivalent preferred.
  • Excellent oral and written communication skills.
  • Working experience with MS-Office (especially Word and Excel) is required.
  • 2 + years property claims experience and excellent customer service.
  • Certified in CEA and Fair Claims Settlement Practices.

   

  ADDITIONAL REQUIREMENTS (PRIOR EXPERIENCE)
  Claims Examiner III: 5 years total claims experience, 2 years handling HO claims over $300,000.
  2 Years Carrier experience required.

  Compensation range: $90,000-$100,000

  Apply

• Property Claims Vendor Coordinator (Remote)

  POSITION SUMMARY
  The Claims Vendor Coordinator manages vendor service-level agreements, billing guidelines, and vendor onboarding/offboarding, while developing a long-term vendor strategy aligned with the claims department’s needs (e.g., IAs, GCs, consultants, roofers). This role oversees daily vendor operations, identifies training needs, collaborates with the Claims Admin Supervisor team, ensures adequate Field IA coverage for CAT and daily claims, and conducts Quarterly Business Reviews with strategic vendors and bi-weekly check-ins with Field IA vendors.

  PRINCIPAL DUTIES & RESPONSIBILITIES
  •    Develop and maintain standard metrics for vendor performance, invoices, and fee schedule contracts.
  •    Oversee the day-to-day operations of all vendors supporting the claims department, identifying training needs.
  •    Identify deficiencies and work with internal/external stakeholders to mitigate and resolve issues.
  •    Implement and maintain policies to manage compliance requirements.
  •    Identify staffing needs and maintain appropriate staffing levels.
  •    Track CAT activity and report on it, e.g., Wildfire reporting, claim group coding in Duck Creek CMS, etc.
  •    Proactively obtain vendors (field IAs and desk examiners) capacity and share with Management.
  •    Maintains strategic relationships with vendors to service immediate and emerging needs.
  •    Partner with Claims Quality Assurance to review regular audits of vendors – identify trends and areas for improvement.
  •    Must be available and willing to work outside regular business hours and oversee various projects during times of catastrophic events where higher-than-average claim volume is exhibited.
  •    Willing to travel up to 50% within California, if needed.
  •    Conduct Quarterly Business Review meetings with vendors and bi-weekly checkpoint meetings with Field IA vendors.
  •    Collaborate with Training to implement a training curriculum for IAs.
  •    Enforce regulatory/compliance rules that all IAs and other vendors adhere to.

  KNOWLEDGE & SKILLS REQUIREMENTS 
  •    Bachelor’s degree or equivalent
  •    5+ years’ experience in property claims, including experience in large loss property claims
  •    3+ years’ experience working with vendors and reviewing performance/quality of vendor work product.
  •    Fair Claims Settlement Practices Regulations & SIU Certification
  •    Demonstrated communication skills, both verbal and writing skills
  •    Proficient with Microsoft Office Suite of Products.

  Compensation range: $80,000 – $90,000

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• Property Operations Business Analyst (Remote)

  POSITION SUMMARY
  The Operations Business Process Analyst optimizes and modernizes customer service and operations processes to improve efficiency, accuracy, and alignment. This role analyzes workflows, identifies bottlenecks, and drives improvements by partnering with stakeholders and consultants to document gaps, define future processes, and implement solutions aligned with strategic priorities.

  PRINCIPAL DUTIES & RESPONSIBILITIES
  • Evaluate operations business processes and identify opportunities to enhance efficiency, accuracy, and customer satisfaction.
  • Identify operational gaps, data inconsistencies, and process bottlenecks.
  • Document workflows using process mapping and related methodologies.
  • Collaborate with business stakeholders, to design improved end-to-end processes.
  • Translate business needs into functional process requirements for automation, system enhancement, and workflow redesign.
  • Develop, standardize, and maintain operations-related business processes, procedures, and performance metrics.
  • Collaborate with other departments to ensure process coherence, data alignment, and to enhance system capabilities. Support Single Source of Truth initiatives ensuring consistent data usage, definitions, and reporting across systems.
  • Define and track key performance indicators (KPIs) to measure process effectiveness and turnaround times.
  • Prepare and present insights, findings, and process improvement recommendations to leadership.
  • Support internal and external audits with accurate process documentation and data integrity assurance.
  • Lead or participate in business process reengineering (BPR) and operational efficiency initiatives.
  • Create feedback loops, metrics-driven decision making, and proactive issue resolution.
  • Perform any other tasks required to support the Association’s Mission, Values, and Strategic Objectives.

  EDUCATION & EXPERIENCE

  • Bachelor’s degree or equivalent experience preferred.
  • Experience with Homeowners Insurance — with emphasis on understanding end-to-end workflows, dependencies, and process challenges.
  • Proven experience in process management or business process improvement.
  • Advanced knowledge and practical application of process improvement tools and methodologies such as Lean, Six Sigma, or Business Process Management (BPM),
  • Experience with the Duck Creek platform (or similar policy management systems) preferred
  • Proficient in Microsoft Office Suite with the ability to develop clear documentation, process visuals, and performance tracking templates.
  • Strong analytical and problem-solving skills.
  • Exceptional attention to detail and accuracy.
  • Excellent communication and collaboration skills, with the ability to engage effectively with internal stakeholders, consultants, and leadership.

  Compensation range: $80,000-$85,000

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• Property Product Analyst (Remote)

  POSITION SUMMARY
  The Product Analyst is primarily responsible for querying the data necessary for the development, production, maintenance, enhancement of key performance and operational reports and data requests. The Product Analyst assists with the preparation of state rate filings and responds to state insurance department inquiries. This position will participate in research projects and analyze pricing initiatives. The Product Analyst will model data and use insights to recommend new business strategies and reporting.

  PRINCIPAL DUTIES & RESPONSIBILITIES
  • Develop reports (and product dashboards) necessary to monitor the FAIR Plan’s profitability, efficiency, growth of new products/enhancements.
  • Collaborate with actuarial staff to prepare state rate filings and respond to state insurance department inquiries.
  • Support research, analysis, and testing of product changes, roll outs, and channel enhancements, including maintenance of Rate and Rule manuals.
  • Query databases to conduct ad-hoc analysis on specified or varied metrics.
  • Analyze metrics regarding Underwriting practices and recommend efficiencies in work processes and vendor/internal tools.
  • Identify trends and recommend product enhancements. Use data to identify efficient investigation of risk practices.
  • Prepare presentations in support of rate changes and other strategic decisions.
  • Use knowledge of state regulatory guidelines and constraints to assure product compliance.
  • Lead project efforts, collaborating with other departments, to explore business problems, resulting in improvements to underwriting processes and performance results.
  • Generate insights that equip decision makers with knowledge to optimize business performance.
  • Perform additional duties and/or special projects as required.

  EDUCATION & EXPERIENCE
  • Bachelor’s degree or equivalent required. Major in Math, Economics, or Finance preferred.
  • Actuarial coursework / exam a plus.
  • Strong analytical skills and financial acumen.
  • Ability to manipulate and analyze data, using reason and logic to draw conclusions.
  • Experience creating, modifying and running SQL scripts is required.
  • Intermediate to Advanced Access and Excel (V-lookups, Pivot tables, etc.), skills. Knowledge of PowerBI is a plus.
  • Proficiency in Microsoft Office Suite.
  • Excellent organization and time management skills.
  • Experience in pricing techniques and making rate filings.
  • Excellent verbal and written communication.

  Compensation range: $85,000 -$90,000

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• Property Strategic Initiatives Lead (Remote)

  POSITION SUMMARY
  The Strategic Initiatives Lead is responsible for the inception of large-scale, cross-functional business initiative proposals with a focus on designing and planning. This role bridges the gap between high-level strategy and operational implementation. The Strategic Initiatives Lead incepts business requirements, in the pre-project phase, partnering across the Association to align needs, codify dependencies identifying gaps, conflicts and synergies.

  PRINCIPAL DUTIES & RESPONSIBILITIES
  • Propose high-impact projects that drive the Association’s long-term goals
  • Lead the development and publishing of business requirements, value propositions and measurement development during the pre-project submission and proposal development phases
  • Provide follow-through and due diligence during the project submission, evaluation and development project phases, supporting the project manager and associated business and IT stakeholders.
  • Foster cross functional collaborations and ensure stakeholders are held accountable.
  • Define and manage proposal scope and boundaries, proactively identifying and resolving conflicts/ risks.
  • Ensure alignment to Association’s goals within the compliance framework
  • Advise and support project, business, and IT owners throughout the proposal life cycle.
  • Supervise analysts as assigned.
  • Adhere to Federal and State laws and regulation.
  • Any other duties needed to help fulfill the Associations Mission, abide by the Association’s Values and fulfill the Association’s Strategic Objectives.

  EDUCATION & EXPERIENCE
  • Bachelor’s degree
  • Proven experience as a business lead supporting large-scale, cross-functional, strategic initiatives in a financial services setting required.
  • 5+ years of P&C insurance vertical experience required, preferably in a non-technical role.
  • Knowledge of, or experience in property insurance in California preferred.
  • Experience creating executive-level presentations and presenting to large audiences; virtually and in person required
  • Demonstrated planning and organizational skills and experience managing multiple priorities in a fast paced and demanding work environment required
  • Knowledge of Microsoft Office Suite products required
  • Knowledge of the Agile process preferred.

  Compensation range: $115,000 -$120,000

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• Recruiter (Remote)

  POSITION SUMMARY
  The Recruiter manages the full recruitment cycle for a diverse range of positions. This role involves sourcing, attracting, interviewing, and onboarding top talent across various departments, including Operations, IT, Claims, Underwriting, Human Resources and Finance. The Recruiter will partner with hiring managers, use effective interviewing techniques, and build a network with top talent to meet the organization’s business needs.

  PRINCIPAL DUTIES & RESPONSIBILITIES
  • Establish and maintain relationships with hiring managers across diverse departments to understand their hiring needs, develop recruitment strategies and provide regular updates on recruitment progress.
  • Manage the full-cycle recruitment process, including job postings, candidate engagement, offer negotiation, and onboarding.
  • Source, screen, and interview candidates using a variety of channels, including online job boards, social media, and employee referrals.
  • Maintain and update applicant tracking systems (ATS) to ensure accurate and timely tracking of candidate pipelines.
  • Track recruitment metrics, including time-to-fill, and stay up-to-date with industry trends and best practices in recruitment and talent acquisition.
  • Develop and maintain relationships with universities, professional organizations, and recruitment agencies to build a strong talent pipeline.
  • Provide guidance and support to hiring managers throughout the recruitment process.

  EDUCATION & EXPERIENCE
  • Bachelor’s Degree in Human Resources, Business Administration, or a related field.
  • Minimum of 2-4 years of experience in recruiting or talent acquisition, preferably in a corporate or agency setting.
  • Proficiency in applicant tracking systems (ATS) and HRIS platforms like BambooHR and ADP preferred.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with candidates and internal stakeholders.
  • Proficiency in sourcing through LinkedIn Recruiter, online job boards, and other digital platforms.
  • Understanding of human resources principles, recruitment best practices, and employment laws.
  • Strong organizational and time management skills.
  • Attention to detail and ability to maintain confidentiality.

  Compensation range: $75,000 – $80,000

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• Staff Accountant I (Remote)

  POSITION SUMMARY
  The Staff Accountant will maintain financial procedures and record financial transactions for assets, liabilities, income and expenses. The Staff Accountant also ensures financial compliance through preparation of reports and financial statements.

  PRINCIPAL DUTIES & RESPONSIBILITIES
  • Prepare, process and post journal entries timely and accurately.
  • Assure that financial accounts are reconciled timely and accurately.
  • Support timely and efficient month-end, quarter-end, and year-end close processes.
  • Perform account analysis to identify and explain variances.
  • Maintaining proper documentation and filing of supporting documents, including approvals.
  • Assist with internal and external audit requests.
  • Liaise with the bank and other parties as required.
  • Perform backup duties within the department as required.

  SPECIFIC DUTIES & RESPONSIBILITIES (STAFF ACCOUNTANT I) – PREMIUM ACCOUNTING
  • Prepare, process, and reconcile daily and monthly accounts receivable journal entries.
  • Process daily accounts receivable pending (suspense and unidentified payment) items ensuring appropriate application to policies and unapplied funds are returned to customers timely.
  • Review, recommend and process accounts receivable items for collections per FAIR Plan policies.
  • Assists with the design, testing and implementation of billing processes that ensure timely and accurate billing of customers.
  • Perform user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects. Follows uniform testing procedures. Documents results and uses designated systems and tools to track and communicate outcomes. Performs follow-up rounds of testing as needed.
  • Investigates and resolves billing system discrepancies and errors.
  • Collaborate and communicate with other departments to ensure billing accuracy.
  • Ensures that invoices accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations.
  • Identify and recommend opportunities for improvements to billing policies and procedures.
  • Prepare and present analytical reports to identify trends, inefficiencies, delinquent accounts, and other relevant metrics.
  • Monitor billing invoices and forms generation cycles and alert management of failures.
  • Responsible for ad hoc customer billing and responding to customer inquiries regarding bills.

  EDUCATION & EXPERIENCE
  • Bachelor’s degree or equivalent in Accounting or related field.
  • 0 to 3 years of relevant work experience. (Staff Accountant I).
  • Knowledge of systems and processes related to treasury and financial management.
  • Strong analytical and problem-solving skills.
  • Strong attention to detail and ability to operate with a high degree of accuracy.
  • Strong initiative, organizational skills and ability to self-manage while remaining flexible to changing tasks and priorities.
  • Excellent Typing skills and 10 Key by touch.
  • Microsoft Office suite experience required; strong Excel skills preferred.
  • Microsoft Dynamics GP experience preferred.
  • Insurance background a plus.

  Compensation range: $76,741-$80,741

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